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Q: I have a frozen screen and the POWER button doesn’t work.
A: Unplug your receiver for 10 to 20 seconds; then plug it back in and turn it on.
Check the batteries in the remote control.
Q: I cannot view a program.
A: Make sure your subscription includes the channel you want to watch.
Call your service provider if you are not sure.
Make sure your system is not locked by looking for the locked icon ( ) in
the channel banner.
Q: I cannot purchase a pay per view program.
A: It may be too late to purchase the program. Try purchasing another showing
of the same program.
Make sure the telephone line is properly connected.
If your system is locked, make sure the purchase does not exceed your
spending or rating limit.
Your Access Card may be full. Call your service provider for assistance.
Q: I forgot my password.
A: If you have forgotten your password, call your service provider for assistance.