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Troubleshooting
Many problems can be corrected by performing a simple reset of the DIRECTV
®
Receiver. If you
experience the following:
Image freezes
Audio freezes
Blank screen
Won’t respond to front panel button or remote control
Try one of these:
Press the red RESET button behind the access card panel door on the front of the
Samsung Fliptop powered by DIRECTV
®
, then wait for program guide information to be
acquired.
If the problems persist, try unplugging the power cord of the Samsung Fliptop powered by
DIRECTV
®
for 15 seconds to 2 minutes, then plug it in again.
Running the System Test (later in this section) can also help you diagnose and solve many
common problems.
Note
If you prefer, we can provide you with the name of an Authorized Service Representative who will visit
your home for a fee to set up your digital satellite receiver and instruct you on its operation. There
may be a fee charged for the service visit. For details about this service, call 1-800-SAMSUNG or visit
DIRECTV.com.
You can find additional troubleshooting
help at DIRECTV.com.
TIP
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Troubleshooting
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