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Chapter 11
155 smarttech.com/kb/170423
Chapter 11: Troubleshooting
SMARTNotebook software
Troubleshooting files 155
Troubleshooting the SMARTNotebook software window and toolbar 155
Troubleshooting digital ink 156
Troubleshooting objects 157
Troubleshooting gestures 158
This chapter explains how to troubleshoot issues with SMARTNotebook software.
Troubleshooting files
Issue Recommendation
Your file contains large pictures and runs slowly
when you open it in SMARTNotebook software.
Export an optimized version of the file (see
Setting image optimization preferences on page
145).
Troubleshooting the SMARTNotebook software
window and toolbar
Issue Recommendation
When using SMARTNotebook software on an
interactive product, you or your students can’t
reach the toolbar.
Press Move toolbar to top/bottom of window
to move the toolbar from the top of the
window to the bottom.
T I P
If you have a height-adjustable wall mount,
you can also adjust the height of your
interactive whiteboard or display so that
students can reach it.