Smart Technologies 8070i-G4-SMP Flat Panel Television User Manual


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C H A P T E R 7
Troubleshootingyour interactiveflatpanel
60 smarttech.com/kb/170446
Symptom Causes Solution
Other display quality issues Return all on-screen display
menu settings to their default
values (see page 74 for
SMARTBoard 8070i-G4-SMP
interactive flat panels or page 80
for SMARTBoard 8084i-G4-SMP
interactive flat panels).
Resolving touch control and digital ink issues
Use the following troubleshooting table if you can see your computer desktop on your interactive flat
panel, but you don’t have touch control over the desktop.
Symptom Causes Solution
When you touch the screen,
no pointer appears and you
can’t move icons. The
status light is red.
SMARTProductDrivers on
your computer isn’t current.
Update SMARTProductDrivers
(see page 46).
There’s no USB connection
from the computer to the
interactive flat panel.
Verify your connections (see
page 22).
Your USB connection
doesn’t correspond with the
selected video input.
Connect the USB to the correct
receptacle that corresponds to
your computer’s video input (see
page 22).
The SMARTBoard icon
doesn’t appear.
SMARTProductDrivers
isn’t installed.
l
Download and install
SMARTProductDrivers from
smarttech.com/downloads.
l
Connect your computer or laptop
to your interactive flat panel with
a SMARTGoWire cable (see
page 36).
SMARTProductDrivers
isn’t running.
Start SMARTBoard Tools
following the steps in the Help
(see page 10).
The SMARTMeetingPro
icon displays a red X in
its bottom-right corner.
Your computer can’t find
your interactive flat panel.
Run the SMART Connection
Wizard’s troubleshooting
procedures (see page 65).
Either the SMART Board
Diagnostics window or
SMARTSettings is open.
Close the SMART Board
Diagnostics window and
SMARTSettings.
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