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TROUBLESHOOTING
SYMPTOMS SOLUTIONS
Normal picture but no sound.
Picture is distorted.
Available channels are missing.
4:3 Aspect ratio cannot be selected.
16:9 Aspect ratio cannot be selected.
The remote control is not responding.
The timer does not work.
You forget your password.
- Check volume levels.
- Make sure the TV is not muted.
- Check that the DIRECTV
®
High-Definition Receiver is connected properly.
- Make sure the proper format is selected. (see section 2-3)
- Make sure the proper aspect ratio is selected. (see section 2-4)
- Make sure the video output is connected to the TV. (see section 3-5)
- If you are a DIRECTV customer, you can add a channel by running the “Manual
Ch. Add” from the SETUP menu or find all available channels by running the
“Auto Program” in the SETUP menu. (see section 8-7)
- Otherwise, if the DIRECTV Receiver is in the ANT/CABLE mode, the only
way that you can find all the available channels is by running the “Auto
Program” in the SETUP menu. (see section 8-7)
-Aspect ratio depends on both the incoming program format and the Format
button on the front panel. Once the button for the format is set to a stan-
dard definition (480i/480p) and the incoming program is standard defini-
tion, the aspect ratio can not be adjusted and a warning message will
appear on the screen. (see section 8-12)
-Similar to the above case, once the button for a format is set to high
definition (720p/1080i) and an incoming program is high definition, the aspect
ratio can not be adjusted and a warning message will appear on the screen.
(see section 8-12)
-Make sure the batteries are fresh and installed properly.
-Point the remote control unit at the remote control sensor.
-Check if the correct operating mode on the remote control is selected.
- Make sure the clock is set properly. (see section 8-9)
-If you subscribe to satellite service, contact your service provider to
arrange for the password to be re-set
-If you do not subscribe to satellite service and the DIRECTV HD Receiver
is in the ANT/CABLE mode, enter the master password “7777”.