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TROUBLESHOOTING
Sony and DIRECTV are dedicated to providing you with quality support and customer service. If you have questions or
difficulties that you cannot resolve using the tips in this troubleshooting section, consult your dealer or call DIRECTV at
1-800-DIRECTV (1-800-347-3288) regarding DIRECTV
®
Service problems and contact the Sony Satellite System
Information Center at 1-800-838-7669 regarding problems with your DIRECTV
®
High-Definition Receiver.
SYMPTOMS SOLUTIONS
No power.
Snowy picture and unclear sound.
No picture.
- Is the AC power cord plugged in?
- Check your antenna input or location.
- Check your cable input.
- Check your satellite input.
- Make sure that the correct format is selected.
If the DIRECTV HD Receiver is connected to your monitor or TV via video
1 or 2 jacks on the back panel, the format must be video 1/2. Otherwise,
you may not be able to see a picture. Press the Format button on the front
panel to change format (see section 3-5)
If the DIRECTV HD Receiver is connected to your monitor or TV via the
Y/PB/PR port or RGB/DVI-HDTV port on the back panel, the format must
not be video 1/2. Otherwise, you may not be able to see a picture. (see
section 3-5)
- Make sure that the right component type is selected.
If the DIRECTV HD Receiver is connected to your monitor or TV via Y/PB/PR
port on the back panel, the “TYPE” switch must be flipped to the left.
Otherwise, you may not be able to see a picture. (see section 3-5)
If the DIRECTV HD Receiver is connected to your monitor or TV via
RGB/DVI-HDTV port on the back panel, the “TYPE” switch must be flipped
to the right. Otherwise, you may not be able to see a picture. (see section
3-5)
- Select the Auto Program or Manual Channel Add functions if you have not
already done so. (see section 8-7)
- If you are only receiving a few satellite channels, you may need to call
your service provider to have your programming activated.
-
Check to make sure all the cables are installed correctly and that the
proper source is selected on your TV. For example, channel 3 or 4, Video
1 or 2.
- The satellite signal strength may be low. Check the signal strength and
adjust the satellite dish as recommended by the satellite antenna instal-
lation instructions. (see section 8-6)
- You may be trying to access a pay per view program. Follow the on-
screen instructions to order the program.
- Due to copyright restrictions, you may not be able to view some high def-
inition programs in the high definition format.
- Make sure the Access Card is inserted correctly.
- For more information about connections, please refer to Section 3 of this
manual.