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Limited Warranty
Digital Satellite Receivers
SONY ELECTRONICS INC. (“SONY”) warrants this Product
against defects in material or workmanship as follows:
1. Labor: For a period of 90 days from the original date of
purchase, if the Products is determined to be defective,
SONY will repair or replace the Product at no charge. After
this 90 day period, you must pay for all labor charges.
2. Parts: For a period of one year from the original date of
purchase, SONY will supply, at no charge, new or rebuilt
replacements in exchange for defective parts. Any replace-
ments will be warranted for the longer of the remainder of
the original warranty period or 90 days from the installa-
tion of the parts by a Sony authorized DIRECTV
®
System
installer or facility.
To obtain warranty service:
- If the Product was installed by a SONY authorized
DIRECTV System installer, contact that installer for
instructions.
- If the Product was not installed by a SONY authorized
DIRECTV System installer, you must take the Product or
deliver the Product in either its original packaging or
packaging affording an equal degree of protection (with
freight prepaid), to a SONY authorized DIRECTV
System service facility. To locate the closest such facility,
please call the telephone number listed below.
This warranty does not cover customer instruction, installation,
set up adjustments or signal reception problems. This warranty
does not cover cosmetic damage or damage due to acts of God,
accident, misuse, abuse, negligence, commercial use, or modi-
fication of, or to any part of the Product. This warranty does
not cover improper installation (if not installed by a SONY
authorized DIRECTV System installer), loss of use of the
Product malfunction. This warranty does not cover damage due
to improper operation or maintenance, connection to improper
voltage supply, or attempted repair by anyone other than a
facility authorized by SONY to service the Product. This war-
ranty does not cover Products sold AS IS or WITH ALL
FAULTS. This warranty is valid only in the United States.
Proof of purchase in the form of a bill of sale or receipted
invoice which is evidence that the Product is within the
Warranty period must be presented to obtain warranty service.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS
WARRANTY IS THE EXCLUSIVE REMEDY OF THE
CONSUMER. SONY SHALL NOT BE LIABLE FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR
BREACH OF ANY EXPRESS OR IMPLIED WARRANTY
ON THIS PRODUCT. IN NO EVENT SHALL SONY BE
LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES WHATSOEVER ARISING OUT OF THE USE
OR INABILITY TO USE THE PRODUCT. UNDER NO CIR-
CUMSTANCES SHALL SONY’S LIABILITY, IF ANY,
EXCEED THE PURCHASE PRICE PAID FOR THE PROD-
UCT. EXCEPT TO THE EXTENT PROHIBITED BY
APPLICABLE LAW, ANY IMPLIED WARRANTY OF MER-
CHANTABILITY OR FITNESS FOR A PARTICULAR PUR-
POSE ON THIS PRODUCT IS LIMITED IN DURATION TO
THE DURATION OF THIS WARRANTY.
This warranty is invalid if the factory applied serial number has
been altered or removed from the Product. Some states do not
allow the exclusion or limitation of incidental or consequential
damages, or allow limitations on how long an implied warranty
lasts, so the above limitations or exclusions may not apply to
you. In addition, if you enter into a service contract with the
SONY Partnership within 90 days of the date of sale, the limi-
tation on how long an implied warranty lasts does not apply to
you. This warranty gives you specific legal rights, and you may
have other right which vary from state to state.
For your convenience, SONY ELECTRONICS INC. has
established telephone numbers for frequently asked questions:
For assistance with installation, contact the dealer from whom
you purchased your Digital Satellite Receiver.
For product information or operation, for service assistance or
for resolution of a service problem, call:
SONY SATELLITE SYSTEM INFORMATION CENTER
1-800-838-SONY (7669)
For an accessory or part not available from your authorized
dealer, call:
1-800-488-SONY (7669)
About Sony Customer Support
Every DIRECTV System manufactured by Sony comes with
Sony’s Express Support at no charge to you. In the event of a
system failure, our Express Support Program can have a
replacement receiver on its way to you via overnight Federal
Express (for calls Monday-Friday until 7:30 pm Eastern Time;
Saturday delivery depends upon zip code). All it takes is a
valid credit card to cover a security deposit, and Sony will pay
freight in both directions. Our Express Support continues with
our 800 number, staffed by dedicated technical representatives
who can answer questions on dealer locations, system opera-
tion, installation, hookup, accessories, and how to get the most
out of your home entertainment system. Sony’s Express
Support program: another expression of our commitment to
excellence in customer service.
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