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Additional Information
If, after reading the following instructions, you have additional questions related to the use of your Sony Video/TV,
please call one of the following members (English only).
Customers in the continental United States contact the Direct Response Center at: 1-800-222-SONY (7669)
Customers in Canada contact the Customer Relations Center at: (416) 499-SONY (7669)
Additional Information
Troubleshooting
Function
TV reception
Clock and
timer
Playback
Problems
No picture (screen is
dark), no sound
Good picture but no
sound
No color or poor color
(screen is dark) for
color programs, but
good sound.
No picture, no sound
from video input
source
Cannot receive VHF or
UHF channels when
using an antenna.
TV is fixed to one
channel
The clock has stopped
and “--/--” is
displayed.
Power is on, but the
tape does not run.
Poor playback picture
Possible causes and remedies
• The AC power cord is disconnected.
/Connect the AC power cord.
• The Video/TV is switched off.
/Press POWER.
• The Parental Control feature is activated.
/See “Activating the Parental Control feature” on page 40.
• The headphones are connected to the 2 jack.
/Disconnect the headphones.
• MUTING is displayed on the screen.
/Press MUTING.
• Verify your audio mode (KV-20VS42 only).
/Check the MTS setting in the AUDIO menu.
• Press VOL+.
• Check antenna/cable connections. (page 5)
• Adjust “PICTURE,” “BRIGHTNESS,” “COLOR,” “HUE,” and “SHARPNESS”
in the VIDEO menu. (page 19)
• The connecting cord between the Video/TV and the input source is
disconnected.
/Connect it firmly.
• Input is not selected correctly.
/Press INPUT SELECT until the desired input indicator appears. (page 24)
• Cable setting is not correct.
/Set CABLE to OFF.
• Cable setting is not correct.
/Set CHANNEL FIX to OFF.
• The power has been interrupted or the AC power cord is disconnected for
more than 30 minutes.
/Re-set the clock and timer settings if necessary. (pages 15, 30)
• Moisture has condensed in the Video/TV.
/Turn the power off, unplug the AC power cord and leave the Video/TV
for about one hour.
• Adjust the tracking. (page 55)
• The video heads are dirty.
/The video heads are dirty (see page 59). Clean the video heads using a
Sony video head cleaning cassette. If Sony cleaning cassettes are not
available in your area, have the heads cleaned at your nearest Sony
service facility (a standard service charge will be required). Do not use a
commercially available liquid type cleaning cassette other than Sony’s, as
they may damage the video heads.
/The video heads may have to be replaced. Consult your local Sony dealer
for more information.