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35
Troubleshooting
Here are some simple solutions to problems which may affect the picture and sound.
• If you continue to have these problems, have your TV serviced by qualified personnel or you can contact
the Sony UK Digital HelpLine on 0870 600 1717.
• NEVER open the casing yourself.
Problem Cause
No picture, no sound.
Poor or no picture (screen is dark), but good sound.
No picture on any channel after digital tuning.
Some channels are blank.
Standby indicator flashing.
Good picture, no sound.
Poor picture quality.
No colour on colour programmes.
Remote control does not function.
Distorted picture when changing programmes or
selecting Teletext.
• Power off.
• TV in standby.
• Aerial disconnected.
• Picture preset level adjustment.
• No digital transmissions in your area.
• No digital transmissions from the transmitter you are currently using.
• Weak signal.
• Unsuitable aerial.
• Scrambled/subscription-only channel.
• Programme used only for data (no picture or sound).
• Programme not being transmitted.
• Digital mode Timer Record active (regular flash).
• Fault (irregular flash).
• Volume control.
• Wrong external mode selected on an RGB video source.
• Colour level setting.
• Batteries low.
• Inputs from external equipment not switched off.
Cause Solution
Power off.
TV in standby.
Aerial disconnected.
Picture level adjustment.
No digital transmissions in your area.
No digital transmissions from the transmitter you
are currently using.
Unsuitable aerial.
Weak signal.
Scrambled/subscription-only channel.
Programme information without picture or sound.
Fault.
Volume control.
Wrong external mode selected.
Colour level setting.
• Plug in the TV.
• Press the button on the front of the TV.
• If the indicator is on press the button or a numbered button on the
remote control.
• Check the aerial connection.
• Select ‘Picture Adjustment’ menu then adjust the brightness, picture and
colour levels.
• Tune in the analogue channels available using the ‘Manually tuning
analogue signals’ instruction in this manual, then contact a local installer to
find out when digital transmissions begin in your area.
• Contact a local installer to find out which transmitter you should be pointing
your aerial at.
• Change your aerial to cover the channels used by digital programmes.
(Contact a local installer)
• Ensure aerial is correctly aligned to transmitter.
• Ensure aerial is plugged directly into the TV (not through other equipment).
• Upgrade to a higher gain aerial.
• Subscribe to pay-per-view broadcaster.
• See ‘Skipping a programme’ section.
• See ‘Re-arranging your channels’ section.
• Do not open the cabinet, refer to qualified personnel.
• Contact your nearest Sony Service Centre.
• Press the + button on the remote control.
• If is displayed on the screen, press the button on the remote
control.
• Press the button repeatedly until the RGB symbol is displayed on
screen.
• Select ‘Picture Adjustment’ menu on the TV menu system then adjust the
colour setting.
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NX31-36.fm Page 35 Wednesday, September 5, 2001 9:39 AM