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Problem Possible cause Solution
Various programmes not shown
in programme list
Incorrect programme list
selected
Select different programme list
(see Point 6.2.3.1)
Sound OK, screen blue Unit is in Radio mode Switch to TV mode
Programmes such as Pro 7,
Sat 1, TM3, Kabel 1, DSF and
HOT temporarily faulty
Interference by wireless
telephones (DECT standard)
Increase distance between
receiver and phone station
Controls cannot be operated Data stream defective -->unit
blocked
Pull mains plug for approx. 5
seconds, then switch unit on
again
Remote control not working Batteries are spent Fit new batteries
Intermittent square blocks on
screen. Temporary frozen
picture, no sound, screen
sometimes black with message
“no signal”.
Heavy rain or snow Remove snow from antenna
Antenna position incorrect Adjust antenna position
Antenna dish may be too small Adjust antenna position
An obstacle between the dish
and the satellite (e.g. a tree)
Mount antenna in position with
clear view
No picture, no sound, LED on Short circuit in LNB connection Switch unit off, eliminate short
circuit, switch unit on again
Cable connection defective or
not present
Check all cable connections
LNB defective Replace LNB
Incorrect external unit selected
on receiver
Correct setting (see Point 5.4)
Antenna adjustment incorrect Adjust antenna position
No picture, no sound, LED not
on
No mains power Check mains cable and plugs
No reception of programmes
that were in order previously
Antenne verstellt oder defekt Check antenna
Programme has moved to a
different transponder
Perform search procedure (see
Point 7.4)
Programme no longer being
broadcast
None
Antenna cannot be rotated Motor not compatible with
DiSEqC 1.2
Use suitable motor
bed_anl_DIGITY CI_Quark3_en.qxd 31.01.03 16:47 Seite 46