Filter
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Introduction
Connecting
your TV
Using the
Remote Control
Setting up
your TV
Using the TV’s
Features
Appendix
Index
66
Troubleshooting
Before calling a service technician, please check the following table for a possible cause of the problem and
some solutions.
Problem Solution
TV will not turn on • Make sure the power cord is plugged in, and then press POWER.
• The remote control batteries may be dead. Replace the batteries.
• If you have recently replaced the lamp unit or cleaned the air filter,
make sure the lamp unit, lamp unit door, and/or air filter door are
installed properly.
• The lamp unit may need to be replaced.
No picture • The lamp unit may need to be replaced.
• If you are using a DVI/HDCP device, make sure the DVI cable is
connected securely on both ends.
No picture, no sound • Check the antenna/cable connections.
No sound, picture OK • The sound may be muted. Press VOLUME.
• The station may have broadcast difficulties. Try another channel.
• Make sure the SPEAKERS function in the AUDIO menu is set correctly.
Poor picture, sound OK • Check the antenna connections.
• The station may have broadcast difficulties. Try another channel.
• Adjust the PICTURE menu.
• If you are using a DVI/HDCP device, make sure the DVI cable is
connected securely on both ends.
Poor reception of broadcast channels • The station may have broadcast difficulties. Try another channel.
• Check the antenna connections.
• If you are using a VCR, make sure the TV/VCR button is set correctly.
Cannot receive above channel 13 • Make sure the TV/CABLE switch is set to the mode that corresponds
with the signal source type (cable company or outside antenna).
Black box appears on the screen • The closed caption feature may be set to one of the Text modes (T1, T2,
T3, or T4). Turn closed captioning OFF.
Unable to select a certain channel • The channel may be locked out with the CH LOCK feature, or erased
with the ADD/ERASE feature.
Multiple images • The station may have broadcast difficulties. Try another channel.
• Antenna reception may be poor. Use a highly directional outdoor
antenna.
Poor color or no color • The station may have broadcast difficulties. Try another channel.
• Adjust the TINT and/or COLOR in the PICTURE menu.
• The lamp unit may need to be replaced.
No stereo or SAP sound from a • Make sure the MTS feature is set properly.
known MTS broadcast
The front panel buttons do not operate • Check the FRONT PANEL LOCK feature.
The remote control does not operate • Make sure the appropriate device mode is selected.
• Remove all obstructions between the remote control and the remote
control sensor in the TV.
• The remote control batteries may be dead. Replace the batteries.
Cannot access signal input sources • Check the VIDEO LOCK feature.
(VIDEO 1, VIDEO 2, VIDEO 3,
ColorStream HD1/HD2, DVI, PC IN),
and/or Channels 3 and 4.
57HLX82(E)59-70 10/29/02, 10:29 AM66