Milestone XProtect Smart Client 3.0; User’s Manual
www.milestonesys.com Page 18 Logging In to the Smart Client
What to do: If possible, wait for a while before
connecting again. If access to the surveillance
system is urgent, contact your surveillance
system administrator who may be able to extend
the allowed number of simultaneously connected
clients.
Failed to connect. Please check the
server address.
Issue: It was not possible to connect to the
surveillance system server at the specified
server address.
What to do: Verify that you have typed the
correct server address. Bear in mind that the
http:// prefix as well as a port number is
typically required as part of the server address.
Consult your surveillance system administrator if
in doubt.
Failed to connect. Please check the
username and password.
Issue: It was not possible to log in to the Smart
Client with the specified user name and/or
password.
What to do: Verify that you have typed your
user name correctly, then re-type your password
to ensure it does not contain errors. Bear in
mind that user names as well as passwords may
be case sensitive (i.e. there is a difference
between typing Amanda and amanda). Consult
your surveillance system administrator if in
doubt.
New Client Available.
Update is recommended / Update is
required.
The new version can be downloaded
from ...
Issue: A new version of the Smart Client is
available.
This message is typically accompanied by
information about whether an update is
recommended or whether it is a requirement (for
example due to recently introduced features not
working in your current Smart Client version).
The message will typically also contain
information about where to download the new
version from.
What to do: Follow the advice given in the
message. Consult your surveillance system
administrator if in doubt.
Selecting Language
Upon login you are able to select between several language versions.
To select a language, do the following:
