8. Maintenance
8.1. Troubleshooting
The X-Rite 948/968 is covered by a one year limited warranty (excluding ni-cad
batteries) and should be referred to the factory or authorized service center for repair
within the warranty period. Attempts to make repairs within this time frame may
void the warranty.
X-Rite provides a factory repair service to their customers. Because of the
complexity of the circuitry all circuit repairs should be referred to the factory or an
authorized service center.
X-Rite will repair any 948/968 past warranty. Shipping costs to the factory or to
an authorized service center shall be paid by the customer and the instrument shall
be submitted in its original carton, as a complete unaltered unit.
CAUTION: DO NOT use any ketone solvents to remove ink from the
unit. This will cause damage to the cover.
IMPORTANT! ALWAYS CHECK TO SEE IF READ LAMP IS WORKING BEFORE
TROUBLESHOOTING.
-----TROUBLESHOOTING CHART------
A. If a wrong reading exists:
1. Recalibrate unit.
2. Clean Optics.
3 Contact authorized service center.
B. Unit does not turn on.
1. Check for low batteries.
2. Contact authorized service center.
C. Display not working.
1. Check for low batteries.
2. Contact authorized service center.
D. Reading Drifts.
1. Clean Optics.
2. Recalibrate unit.
3. Contact authorized service center.
E. Unit will not calibrate properly.
1. Dirty reference.
2. Optics dirty.
3. Contact authorized service center.
49
