Filter
Top Products
53
AXIS 243Q Blade - Troubleshooting
Troubleshooting
Checking the firmware
Firmware is software that determines the functionality of the AXIS 243Q Blade. When
troubleshooting a problem, check the current version. The latest version may contain a
correction that fixes your particular problem. The current firmware version in your AXIS
243Q Blade can be seen under Setup > Basic Configuration.
Important!
Please note that the AXIS 243Q Blade uses two different firmware types at the same time. The first of these
is intended for video input 1, which includes features not supported by the other inputs (2,3, and 4). Please
check that the correct firmware is loaded to the correct unit.
Upgrading the firmware
When you download firmware from the Axis Web site, your Axis product will receive the
latest available functionality. Always read the upgrade instructions and release notes
available with each new release, before updating the firmware. New firmware can be
downloaded to the AXIS 243Q Blade over the network.
Note:
Pre-configured and customized settings will be retained after the new firmware is installed (provided the
features are available in the new firmware) although this is not guaranteed by Axis Communications.
1. Save the firmware file to your computer. The latest versions of the firmware files
for the AXIS 243Q Blade are available free of charge from the Axis Web site at
www.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the video server’s Web pages.
3. In the Upgrade Server section and browse to the desired firmware file on your
computer. Click Upgrade.
Notes:
Always read the upgrade instructions available with each new release, before updating the firmware.
After starting the process, you should always wait at least 20 minutes before restarting the AXIS 243Q
Blade, even if you suspect the procedure has failed.
Your dealer reserves the right to charge for any repair attributable to faulty updating by the user.