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AXIS 243Q Blade - Troubleshooting
Symptoms, Possible Causes and Remedial Actions
Problems setting the IP address
Using ARP/Ping IP address must be set within two minutes after power has been applied to the video server.
Restart the server and try again. Ensure also the ping length is set to 408. (See the AXIS 243Q
Blade Installation Guide).
The video server is located on a
different subnet
If the IP address intended for the AXIS 243Q Blade and the IP address of your computer are
located on different subnets, you will not be able to set the IP address. Contact your network
administrator for an IP address on the same subnet as the computer you are performing the
installation from.
The IP address is being used by
another device
Disconnect power from the AXIS 243Q Blade.
Run the Ping command (in a Command/DOS window, type pi
ng <IP address of unit>
If you receive:
Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that the IP
address may already be in use by another device on your network. You must obtain a new IP
address and reinstall the unit.
If you receive: Request timed out - this means that the IP address is available for use with your
video server. In this case, check all cabling and reinstall the unit.
The AXIS 243Q Blade cannot be accessed from a web browser
Cannot log in If the AXIS 243Q Blade has been configured to use HTTPS, check that the protocol in the URL
used to access the unit is correct. You may need to type this in manually (http or https) in the
browser’s address field.
The IP address has been changed
by DHCP
1) Move the AXIS 243Q Blade to an isolated network or to one with no DHCP or BOOTP server.
Set the IP address again, using the ARP Ping command.
2) Access the unit and disable BOOTP and DHCP in th
e TCP/IP settings. Return the unit to the
main network. The unit now has a fixed IP address that will not change.
3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the
required service and then configure IP address change notification from the network settings.
Return the unit to the main network. The unit will now have a dynamic IP address, but will
notify you if the address changes.
Other networking problems Test the network cable by connecting it to another network device, then Ping that device from
your workstation. See instructions above.
Cannot send notifications, uploads, alarms, to a destination outside the local network
Firewall protection The video server can be configured to use a SOCKS server to reach networks on the other side
of a firewall/proxy server.
Your AXIS 243Q Blade is accessible locally, but not externally
Firewall protection Check the Internet firewall with your system administrator.
Default routers required Check if you need to configure the default router settings.
The Internet site is too heavily
loaded
Use a script on your web server to relay images from the AXIS 243Q Blade to the Internet.
The Status indicator shows red and the server is inaccessible
A firmware upgrade has been
interrupted or the firmware has
been damaged in some other
way
A rescue firmware is running in the product. First, set the IP address using AXIS IP utility or ARP
and Ping, (See the AXIS 243Q Blade Installation Guide). Then, using a web browser, access the
unit and download the latest firmware to the product, see Upgrading the firmware, o
n page 53.
No images displayed in the Web interface
Problem with AMC
(Internet Explorer only)
To enable the updating of images in Microsoft Internet Explorer, set your browser to allow
ActiveX controls. Also, make sure that AXIS Media Control (AMC) component is installed on
your workstation.
Installation of additional ActiveX
component restricted or prohib-
ited
Configure your AXIS 243Q Blade to use a Java applet for updating the images under
Live View Config > Layout > Default Viewer for Internet Explorer. See the online help for more
information.
Video Image Problems