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Problem Solving MediaVault 4105 User Manual
7-2
MV 4105_Ciprico Inc.
Problem Solving Issues & Answers
Review the following sections and tables for typical questions/problems,
likely causes, and Ciprico Inc. recommendations.
For additional troubleshooting issues and answers, see the Ciprico Inc.
Knowledge Base at http://kb.ciprico.com/lore/index.php
TABLE 7-1. Problems, Likely Causes, and Recommended Solutions.
Issue/Problem Likely Causes Recommended Solutions
5 or less slow beeps
(repeating over and over).
Indicates that a drive with that
number has a problem. Also
indicates the unit is in a
(unprotected) RAID 0 mode.
- A drive has failed
- The interposer board has
failed
- The IDE cable to the
interposer board has failed
- The port on the controller has
failed.
- Can also be caused by a
severed LED board cable.
1. Swap the drive with another drive
and power-cycle it. Determine if the
problem follows the drive.
2. If it does, replace the drive. Other-
wise contact Ciprico Inc. technical
support for further instructions.
3 short/3 long beeps (Also
known as 6 beeps)
Indicates a communication time-
out. This is broken into two cate-
gories: either a) The problem is
outside of the array; or b) A drive
is taking too long to respond.
Outdated/incorrect driver for
host adapter installed; OS
corrupt; faulty host adapter;
faulty cable; faulty SFP.
Can be caused by bad RAM on
the controller, bad drive, bad
IDE cable, or bad interposer.
1. Determine whether the problem is
on the host or the array.
2. If the problem occurs on both
channels of the array, it is most likely
the host.
3. If cable ends on the array end are
swapped, and the problem switches
sides, then the problem is on the host.
4. Reinstall the host adapter drivers.
5. If this fails, contact Ciprico Inc.
technical support for further
instructions.
Constant, Solid Tone This indicates that a drive is
down. The Service indicator
should also be on.
1. Reconstruct the drive.
2. If that fails, replace the drive,
perform a reconstruct.
3. If that fails, contact Ciprico Inc.
technical support for further
instructions.