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Troubleshooting
3
Getting More Help
T
ROUBLESHOOTING
Message Numbers
Message
Number
Possible Reason(s) What to Do
001
There may be a problem with the
multi-dish switch.
Check the coaxial cables and their connections
to and from the multi-dish switch. Make sure that
all required cables are in place, and check that
all cable connections are tight and dry (for
outdoor cables). Run the Check Switch test, as
follows:
1. Press MENU on your remote control or the
receiver’s front panel.
2. Select the Settings tile, and then scroll down
to Point Dish.
3. Access the Point Dish screen and select
Check Switch to run the test.
If this does not work, call the Customer Service
Center at 1-800-333-DISH (3474) for help.
002
Heavy rain, snow, or cloud cover
may be interfering with satellite
signal transmission, or there may
be other interference.
• Note the local weather conditions. Remove
any snow or other debris which may have
collected on the satellite dish. Make sure that
the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves
have grown into the line of sight of the dish.
• Make sure that the satellite dish is aimed at
the satellite. Check the strength of the signal
using the Point Dish screen (select the
Settings tile and scroll down to Point Dish).
Consult with your installer in order to re-aim
the dish, if necessary, to obtain the strongest
possible signal.
003, 004
The wrong type of coaxial cable
may be used in the system, or the
total run length of cable may be
too long. There may also be a
problem with the multi-dish
switch.
• Make sure the system uses RG-6 coaxial
cable; if not, contact your dealer or installer.
• Check the dish-to-receiver cable run length. If
your system is labeled DISH Pro, the cable
can be as much as 200 feet in length. Check
the coaxial cables and their connections to
and from the multi-dish switch. Make sure that
all required cables are in place, and check
that all cable connections are tight and dry
(for outdoor cables and connections). If this
does not work, run the Check Switch test, as
follows:
1. Press MENU on your remote control or the
receiver’s front panel.
2. Select the Settings tile, and then scroll
down to Point Dish.
3. Access the Point Dish screen and select
Check Switch to run the test.