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Troubleshooting
5
Getting More Help
015
You may have just plugged in the
receiver and it is acquiring the
satellite signal, or the receiver
may have temporarily lost the
signal.
• Wait a few minutes to see if the message
goes away. Make sure that all required cables
are in place, and check that all cable
connections are both tight and dry (for
outdoor cables and connections).
• Make sure that the satellite dish has a clear
line of sight to the satellite(s). Check whether
branches or leaves have grown into the line of
sight of the dish antenna.
• Check that the Signal Strength bar on the
Point Dish screen (select the Settings tile,
scroll down, and select Point Dish) is green
and displays the word Locked. If not, then
contact your installer to re-aim the satellite
dish, if necessary, to obtain the strongest
possible signal.
018
The receiver may not be
connected to an active telephone
line or broadband Internet
connection.
• You must connect the receiver to an active
telephone line or broadband Internet
connection at all times.
• Call the Customer Service Center at 1-800-
333-DISH (3474) for help checking the credit
limit and/or to get authorization to make a
purchase.
022
The receiver may not have
received authorization for
programming yet. The satellite
dish may have moved so that it is
no longer picking up the satellite
signal. The cable connections
may have loosened or have
moisture inside. There may have
been an interruption of the
satellite signal.
• If you have authorized the receiver, wait a few
minutes to see if the message has been
removed. Make sure that all required cables
are in place, and check that all cable
connections are both tight and dry (for
outdoor cables and connections).
• Make sure that the satellite dish has a clear
line of sight to the satellite. Check whether
branches or leaves have grown into the line of
sight of the dish antenna.
• Check that the Signal Strength bar on the
Point Dish screen (select the Settings tile,
scroll down, and select Point Dish) is green
and displays the word Locked. If not, contact
your installer to re-aim the satellite dish. If you
have not authorized the receiver, then call the
Customer Service Center at 1-800-333-DISH
(3474) and do so.
028
The receiver may need to get
new software before you can use
it to order Pay-Per-View
programs.
Press the POWER button to turn the receiver off.
Doing this allows the receiver to download new
software via satellite. This download may take
several minutes; do not disturb or unplug the
receiver during this time. After the downloaded
software is installed, you will be able to order
Pay-Per-View programs through your receiver.
Message
Number
Possible Reason(s) What to Do