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Troubleshooting
Getting More Help
- Press the SEARCH button (SAT lights up).
- Press the VOL+ button (SAT lights up)
- Press the STOP button (SAT lights up, then un-link tone is heard).
- Go back to Step 6 and repeat to re-link your remote control.
Forgot password for Parental Controls
1. If you have forgotten your existing password, you must call 1-800-333-
3474 (DISH) with your Receiver CA ID number to get more assistance.
Locate the Receiver ID number by selecting SYSTEM INFO on the front
panel, or alternately, by pressing MENU twice. You can also view
detailed information by selecting the Settings tile, scrolling down, and
then selecting System Info. Write down the Receiver ID number (after
the letter R and before the dash).
2. To reset your password, press MENU to access the Main Menu, select
the Settings tile, then select Parental Controls, and then choose the
Edit Password option. When prompted for your old password, you
must re-enter your existing password before you can enter and confirm
a new password. If you have forgotten your existing password, see the
preceding Step 1.
Parental Controls issues
1. If you have set up parental controls (for example, blocking programs
according to their ratings), but the programs are not being blocked, then
you may not have locked your ViP922 receiver. See the topics for
Parental Controls in the on-screen Manual under the Help tile.
2. If you have forgotten your password and therefore cannot unlock your
receiver, then see Forgot password for Parental Controls.
Program Guide issues
1. If you try to display future programs in the Electronic Program Guide
(EPG), but are unable to find the program schedule you are looking for,
then first try scrolling the guide out far into the future until a guide-
information update is triggered. You may also try displaying the
Program Guide again later. By that time, periodic updates to the guide
information may show the programs for the times you want.
2. The Program Guide can display only programs that have not yet ended.
The Guide cannot display a time or day earlier than the present.