Filter
Top Products
Appendix
16
LIMITED WARRANTY
This Limited Warranty is a legal document. Keep it in a safe place. Remember to
retain your Bill of Sale for warranty service! Any items returned without a copy of the
Proof of Purchase will be considered out of warranty.
What the Warranty Covers
This warranty extends only to the original user of the equipment and is limited to the purchase
price of each part. DISH Network L.L.C. and its affiliated companies (“DISH Network”) warrant
this system against defects in materials or workmanship as follows:
• Labor: For a period of 1 year from the original date of purchase, if DISH Network deter-
mines that the equipment is defective subject to the limitations of this warranty, it will be
replaced at no charge for labor. DISH Network warrants any such work done against
defects in materials or workmanship for the remaining portion of the original warranty
period.
• Parts: For a period of 1 year from the original date of purchase, DISH Network will supply,
at no charge, new or re-manufactured parts in exchange for parts determined to be defec-
tive subject to the limitations of this warranty. DISH Network warrants any such replacement
parts against defects in materials or workmanship for the remaining part of the original war-
ranty period.
Note: “Parts” means items included in this package, which may include the TV converter
and remote control. It does not include other parts purchased separately.
What the Warranty Does Not Cover
• This warranty does not cover installation of the system. If applicable, such installation will
be warranted under a separate installation agreement.
• This warranty does not cover consumer instruction, physical setup or adjustment of any
consumer electronic devices, remote control batteries, signal reception problems, loss of
use of the system, or unused programming charges due to system malfunction.
• This warranty does not cover cosmetic damage, damage due to lightning, electrical or tele-
phone line surges, battery leakage, fire, flood, or other acts of Nature, accident, misuse,
abuse, repair or alteration by other than authorized factory service, use of accessories not
recommended by the TV converter manufacturer, negligence, commercial or institutional
use, or improper or neglected maintenance.
• This warranty does not cover equipment sold AS IS or WITH ALL FAULTS, shipping and
handling, removal or reinstallation, shipping damage if the equipment was not packed and
shipped in the manner prescribed, nor equipment purchased, serviced, or operated outside
the continental United States of America.
If You Need Assistance
1 Call the customer support number at 1-800-333-DISH (3474) or visit our website at
www.dishnetwork.com
. Have the date of purchase and your receiver ID number available.
To display the receiver ID number, press the MENU on the remote control, select Settings,
scroll down, and then select System Info. The Receiver ID begins with the letter R.
2 A Customer Service Representative will assist you. If the Representative determines you
should return any equipment, you will be given steps and an address for which to return
your equipment. Whether under warranty or not, you will be responsible for the cost of ship-
ping back the defective equipment.