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Troubleshooting
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Getting More Help
3. If some channels are missing when you are using the Program Guide or
Info banner, you may have locked the satellite receiver to hide adult
channels, or you may have displayed a Favorites lists or the All HD list
instead of All Channels or All Subscribed. To show the missing
channels, unlock the ViP922 receiver (see the topics for Parental
Controls in the on-screen Manual under the Help tile), or press GUIDE
again and choose the All Channels, All Subscribed, or a different
Favorites list containing the channels (see Favorites and Quick Clicks in
the on-receiver Help area).
Timer issues
1. If a program is locked (see Parental Controls in the Help area), you
must enter your password first before you may create a timer for that
program.
2. If you have set up the maximum number of event timers, then your
satellite receiver displays an error message when you try to set up an
additional one, giving you the option of deleting an existing event timer.
3. If you try to extend the end of an event timer and create a conflict with
other timers’ start times, then an error message displays.
4. If you stop or skip a timer that recurs, the next showing of the program
is not affected. To stop all occurrences, you must delete the event timer.
(Timers set to record Once are automatically deleted after they occur.)
5. If you set a timer that misses the beginning or end of a program, you
may want to change the Start Early or End Late options for that timer.
Events not recording
1. Ensure event timers you have set that you want to record programs are
listed as DVR (Digital Video Recorder) timers, not Auto-Tune timers.
2. If you set up a recurring event timer, but it does not record one or more
specific showings of the program, then double-check that you set the
correct recurrence frequency for that timer (Weekly, Daily, Mon-Fri.).
3. If you set up a timer to Record Series, ensure that you have selected
the correct choice between Only New Episodes or New and Reruns.
4. If you have several timers set for the same or overlapping time periods,
then one or more will be skipped. Ensure that you have set the Priority
of the recordings correctly. By default, new event timers are set with
lower priority than existing timers, but that default can be changed.
(Select the Settings tile, then Series Timer Defaults to change it.)