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Getting More Help
005
The receiver may not have
received authorization for
programming yet. The satellite
dish may have moved so that it is
no longer picking up the satellite
signal. The cable connections
may have loosened or have
moisture inside. There may be an
interruption of the satellite signal.
• If you have just authorized your receiver
(added it to your account), then wait a few
minutes to see if the message has been
removed. Make sure that all required cables
are in place, and check that all cable
connections are both tight and dry (for
outdoor cables and connections).
• Make sure that the satellite dish has a clear
line of sight to the satellite(s). Check whether
branches or leaves are in the line of sight of
the dish antenna.
• Check that the
Signal Strength bar on the
Point Dish screen (select the Settings tile,
scroll down, and select Point Dish) is green
and displays the word
Locked. If not, the
contact your installer to re-aim the satellite
dish, if necessary, to obtain the strongest
possible signal.
• If you have not authorized the receiver, then
call the Customer Service Center at 1-800-
333-DISH (3474) and do so.
006
The receiver may not be
connected to an active telephone
line or broadband Internet
connection.
You must keep each installed receiver
connected to an active telephone line or
broadband Internet connection at all times.
011, 012
Viewers in specific areas are
prohibited from watching certain
programs. For example, viewers
who live close to a particular
football stadium may be
prohibited from watching football
games that are played in that
stadium.
Program providers, not DISH Network, specify
which programs are blacked out for specific
areas.
013, 014
You may have tried to tune to a
program on a channel to which
you don’t subscribe.
• You must subscribe to a channel before you
can tune to a program on that channel. Call
the Customer Service Center at 1-800-333-
DISH (3474) to subscribe to one (or more)
new channel(s).
• If you subscribe to the channel and you see
these messages, then press the red reset
button behind the small door on the left side
of the receiver’s front panel and see if the
message has been removed after the reset is
complete.
• If you believe this message was displayed by
mistake, call the Customer Service Center at
1-800-333-DISH (3474).
Message
Number
Possible Reason(s) What to Do