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Appendix
18
DISH Network’s Exchange Program
DISH Network offers two options if you need to replace your satellite receiver equipment or its
accessories.
Advance Exchange Program
The Advance Exchange Program allows you to have replacement equipment shipped
immediately to you (depending upon where you live, it could take three to five business days).
Along with replacement equipment, you will receive a prepaid shipping label and instructions on
how to return the defective equipment. The shipping charge, for receiving replacement
equipment and returning the defective equipment, is a one-time fee based on DISH Network's
competitive bulk shipping rates (additional charges may apply outside of the continental US).
This fee will be charged to your billing account or your valid credit card. If you do not ship the
defective equipment to DISH Network within ten days after receiving the replacement, your
billing account or credit card will be charged the market price of the replacement. If you return
the defective equipment after ten days, you will receive a full refund less an administrative fee.
If your equipment is out of warranty and can be repaired your billing account or credit card will be
charged the standard repair fee for the replacement. If damage to the defective equipment is
found, which DISH Network in its sole discretion determines has voided the warranty, or makes
the equipment unrepairable, billing account or credit card will be charged the market price of the
replacement.
Post Receipt Exchange Program
You may choose to ship the equipment to us at your cost. To provide faster service, upon receipt
of your equipment you will be shipped a replacement. Your original equipment will not be
available for return.
The equipment you return will be checked to verify whether it is covered under this warranty. If
the defective equipment is covered under this warranty, it will be replaced and shipped back to
you at no additional cost (additional charges may apply outside of the continental US).
If your equipment is out of warranty and can be repaired your billing account or credit card will be
charged the standard repair fee for the replacement. If damage to the defective equipment is
found, which DISH Network in its sole discretion determines has voided the warranty, or makes
the equipment unrepairable, your billing account or credit card will be charged the market price
of the replacement.
Accessory Warranty
An accessory is any DISH Network branded equipment, displaying the DISH Network logo,
excluding the receiver, cables and hookups, and non-mechanical components. A one-year
warranty becomes effective upon the activation of the DISH system or date of purchase, if
bought separately. A proof of purchase is required to verify the purchase date. If an accessory
has an expired warranty, no exchange will be issued. You may purchase replacement
accessories from DISH Network or your local retailer.