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Residential Customer AgreePHQW
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any portion of the Services is a violation of various U.S. federal and state laws and of this
Agreement. The penalties for violating such laws can include imprisonment and civil damage
awards of up to $110,000 per violation.
B. INFRINGEMENT
. Section 605(e)4 of Title 47 of the United States Code makes it a federal
crime to modify Equipment to receive encrypted (scrambled) television programming without
payment of required subscriptions. Conviction can result in a fine of up to $500,000 and
imprisonment for five years, or both. Any person who procures Equipment that has been so
modified is an accessory to that offense and may be punished in the same manner. Investigative
authority for violations lies with the Federal Bureau of Investigation. The Equipment may
incorporate copyright protection technology that is protected by U.S. patents and other
intellectual property rights. Use of such copyright protection technology must be authorized by
DISH Network or its suppliers or licensors, and is intended for home and other limited pay-per-
view uses only, unless otherwise authorized by DISH Network or its suppliers or licensors.
Reverse engineering or disassembly is prohibited.
9. GENERAL
A.Notice.
Any notice required or permitted to be given by us under this Agreement may be
provided via the mail, on your bill, as a bill insert, via broadcast on a television channel, through
publication on the website set forth at the top of this Agreement, by telephone, or by any other
reasonable means. If we send you notice by mail, on your bill or as a bill insert, it will be
considered given the day after it is deposited in the U.S. mail, addressed to you at your then-
current billing address in our records. If we send you notice via broadcast on a television channel
or through publication on the website set forth at the top of this Agreement, it will be considered
given when first broadcast or published. If we send you notice by telephone, it will be considered
given when personally delivered to you or when left as a message at your then-current phone
number in our records. Unless otherwise specified in this Agreement, any notice required or
permitted to be given by you under this Agreement shall be in writing and shall be sent by first-
class mail addressed to us at the mailing address set forth at the top of this Agreement, and shall
be deemed given when received by us at such mailing address.
B. Physical Address/Change of Address.
When setting up your DISH Network account, you
must provide us with the physical address where your Equipment will be located and your
Services will be provided. A post office box does not meet this requirement. You must give us
immediate notice of any change of name, mailing address, telephone number, or physical
address where your Equipment is located. You may do this by notifying our customer service
center by telephone or in writing at the phone number, mailing address, or e-mail address set
forth at the top of this Agreement.
C.Online Account Information.
If you have an online account with us, you are responsible for
maintaining the confidentiality of your account username and password and for all activities that
occur under your account username and/or password. You must: (i) keep your account
username and password confidential and not share them with anyone else; and (ii) immediately
notify us of any unauthorized use of your password and/or account username or other breach of
security.
D.Third-Party Billing Agents.
We may enter into relationships with third parties to provide billing
and other services on our behalf, in which case the terms and conditions of this Agreement shall
apply to such third parties as applicable under the circumstances. Additional terms and
conditions imposed by our third-party billing agents may apply. For example and without
limitation: (i) late fees imposed by our third-party billing agents may be administered according to
our third-party billing agent's billing procedures and applicable state tariffs and regulations; (ii)
our third-party billing agents may require that you pay all past due charges for Services, a restart
fee, and/or a prepayment before we reconnect your Services; and (iii) other services provided by
our third-party billing agents, including without limitation, local telephone service, may need to be
restored before DISH Network Services can be restored, and a restoral fee and/or deposit may
be required to restore third-party billing agent services. Partial payments on third-party billing
agent bills may be applied first to the balance due for other services billed on your third-party
billing agent bill, including without limitation, local telephone service, according to the third-party
billing agent's billing procedures and applicable state statutes and regulations. Please contact
your third-party billing agent for details. Failure to pay all or any part of your third-party billing
agent bill may result in disconnection of Services.