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ENGLISH
AV32/28Z10EU / LCT0918-001A-U / English
TROUBLESHOOTING
If a problem arises while you are using the TV, please read this “Troubleshooting” well before you request having the TV
repaired. You may be able to fix it easily by yourself. For example, if the AC plug is disconnected from the AC outlet, or the TV
aerial has problems, you may think there is a problem with the TV itself.
Important:
• This Troubleshooting guide only covers problems whose cause are not easy to determine. If a question arise when you are
operating a function, read the page(s) corresponding to the operation of the function well, not this Troubleshooting guide.
• After you have followed the Troubleshooting description or the operating description of the functions concerned without any
success, remove the AC plug from the AC outlet and request a repair of your TV. Do not attempt to repair the TV by yourself
or remove the rear cover of the TV.
If you cannot turn on the TV
• Is the AC plug connected to the AC outlet?
• Is the Power lamp lit? If not, press the Main power button.
No picture/No sound
• Have you chosen a TV channel whose reception is
extremely bad? In this case, the BLUE BACK function will
be activated, the entire screen becomes blue, and the
sound is muted. In spite of this, if you want to view the TV
channel, follow the description “BLUE BACK” on page 25
to try to change the BLUE BACK function setting to OFF.
• Have you connected the headphones to the TV?
Connecting the headphones to the TV causes sounds not
to be issued from the TV speakers.
• Have you set the SPEAKER function to OFF? Follow the
description “SPEAKER” on page 18 to confirm the
SPEAKER function setting to try to solve the problem.
• If the SYSTEM setting for a TV channel is incorrect, it may
prevent the sound from being issued. Follow the
description “EDIT/MANUAL” on page 28 to use the
MANUAL function to try to change the SYSTEM setting.
Poor picture
• If noise totally obscures the picture (snow), the aerial or
aerial cable may have trouble. Check the following to try to
solve the trouble:
Has the TV and aerial been connected properly?
Has the aerial cable been damaged?
Is the aerial pointed to the right direction?
Is the aerial itself faulty?
• If the TV or aerial receives interference from the other
devices, stripes or noise may appear in the picture. Move
such devices as an amplifier, personal computer, or a hair
drier that can cause interference away from your TV, or try
changing its location. If the aerial suffers interference from
a radio tower or high-voltage wire, please contact your
local dealer.
• If the TV receives interference from signal reflecting from
mountains or building, double-pictures (ghosting) will
occur. Try to change the aerial’s direction or replace the
antenna with the one with better directionality.
• Are your COLOUR SYSTEM settings for the TV channels
correct? Follow the description “COLOUR SYSTEM” on
page 17 to try to solve the trouble.
• Has COLOUR or BRIGHT been controlled properly?
Follow the description “Picture Adjustment” on page 15 to
try to adjust them properly.
• Videotaping teletext is not recommended because it may
not record correctly.
• When a white and bright still image (such as a white dress)
is displayed on the screen, the white part may look as if it
were coloured. It is a phenomenon unavoidable due to the
nature of the picture tube itself, and not due to a TV failure.
When the picture disappears from the screen, the
unnatural colours will also disappear.
• When viewing images from commercially available video
software products, or videos from videotapes which have
been recorded improperly, the top of the image may be
distorted. This is due to the condition of the video signal,
and not because of malfunction.
Poor sound
• Have you adjusted BASS or TREBLE properly? If not,
follow the description “Sound Adjustment” on page 18 to try
to adjust them properly.
• When the TV channel reception is poor, it can be hard to
hear the stereo or bilingual sound. In this case, follow the
description “STEREO / I•II” on page 18 to hear the sound
more easily by changing it to a mono sound.
Operation disabled
• Have the batteries of the remote control become
exhausted? Follow the description “Putting Batteries into
the Remote Control” on page 2 and replace them with new
batteries to try to solve the problem.
• Have you attempted to use the remote control at the sides
or rear of the TV or at a location more than seven meters
apart from the TV location? Operate the remote control in
the front of your TV or a location less than seven meters
from your TV to try to solve the problem.
• When you are viewing a teletext programme, you cannot
operate the menus. Press the
b
button to return the
teletext programme to the ordinary TV programme to try
operating the menus.
• If the TV operation becomes disabled suddenly, press the
Main power button on the TV and turn off the main power.
Try to press the Main power button again to turn on the
main power. If the TV returns to a normal state, it is not a
failure.
• Use the HEADPHONE function to adjust the volume of the
headphones. For details, refer to “HEADPHONE” on
page 19.
AV32Z10EU_Eng.book Page 41 Monday, June 4, 2001 6:12 PM