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Finding Answers - Troubleshooting
I’ve only just got started - Getting Help with your setup
We’ve put together some of the more commonly found challenges among users when setting up
their system to make it easier for you to find answers to the questions you have about setting up and
using your Harmony 900.
You can also find a wide range of Frequently Asked Questions, regularly updated forums and support
information at www.logitech.com/harmony.
Take a look at some of the statements below and see if this helps to fix your problem.
Troubleshooting collecting your model numbers
Each of your devices has a model manufacturer
name and a model number on it. Each device
is different. This diagram will show you the
various places you might find this information.
You will also want to make sure:
You have copied down the number exactly.•
You have numbers copied from the device and not a remote from the device.•
You have not copied down the serial number.•
ACME
SD-3990-SC
ACME
SD-3990-SC
A
C
ME
S
D-3990-
SC
MDESD-3990-SC
MAA CE
0AC-03
S MC0D00003
When you try to add a new TV to your account, you get a message informing you that
you haven’t entered the correct model number.
The model number for most devices can be found on the front of the device. If it isn’t there,
it can be found on a label on the back or bottom of the device. The model number shouldn’t be
confused with the serial number or the model number of the device’s remote control, as many
different devices by a manufacturer can share the same remote.