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94 Chapter 7. Troubleshooting
55. The message “Lamp will soon exceed...” keeps
displaying after the lamp has been replaced.
• Reset the lamp reminder in the setup menu.
56. TV Guide On Screen® system shows no program
listings.
• Program listings are downloaded while the TV is off and the cable
box is left on. It may take up to 24 hours to begin to receive TV
program listings. It may take up to one week to receive all eight days
of TV program listings.
• Invalid ZIP code was entered at the initial TV Guide On Screen
system setup. Select NetCommand from the main TV menu, then
Guide and enter the correct ZIP code.
• Check the connections between the TV and the TV Guide On Screen
input (cable, antenna or cable box and IR cable). At least one
antenna connection must be associated with the TV Guide On Screen
system to receive program listings.
57. TV Guide On Screen system program listings
don’t match actual programs
• Incorrect ZIP code was entered at initial TV Guide system setup.
Select NetCommand menu, then Guide to enter the correct ZIP code.
• For cable programs, there may be more than one cable company in
your ZIP code. Refer to the TV Guide On Screen system manual for
instructions on the Setup Service.
58. TV Guide On Screen system does not change
channels on the cable box.
• Cable box is not set up in NetCommand. The TV Guide On Screen
system uses NetCommand to control the cable box and VCR. To
correct, select NetCommand from the main TV menu, then select
Change or Add on the NetCommand menu and select Cable Box.
• NetCommand IR emitter is not in place or properly positioned in front
of the cable box remote sensor. See page 29.
59. I set up a TV Guide On Screen recording to my
digital recorder and got an error message saying
it cannot record an analog program.
• Analog content can only be recorded to an analog recording device,
such as a VCR. Open the TV Guide On Screen Record Options menu
and change the destination recorder to match the analog recording
device connected to the TV RECORD OUTPUT jacks.
Problem Possible Solution
Troubleshooting, continued