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Troubleshooting
If there is a problem with your TV, please refer to the table below to determine the symptoms, then carry out the
suggested check. If this does not solve the problem, please contact your local Panasonic dealer, quoting the model
number and serial number (both found on the rear of the TV).
Symptoms
Checks
Picture Sound
Snowy Picture
Noisy Sound
Aerial location, direction or connection
Multiple Images
Normal Sound
Aerial location, direction or connection
Interference
Noisy Sound
Electrical appliances
Cars / Motorcycles
Fluorescent lights
Switch on D.PNR in Picture menu to reduce picture noise.
Normal Picture
No Sound
Volume level
Sound mute switched on.
No Picture
No Sound
TV set to AV mode.
Not plugged into AC outlet.
Not switched on.
Picture / Sound controls set at minimum levels.
Check if in Standby mode.
No Colour
Normal Sound
Colour controls set at minimum levels.
Colour System
Poor or Distorted Picture
Weak or No Sound
Retune Channel (s).
Normal Picture
Weak or Distorted
Sound
Sound reception may have deteriorated.
Sound System
H
D
M
I
Poor Video.
(Snow noise, no picture, picture runs, etc.)
HDMI cable is not connected securely.
Turn the power supply of the TV and connected equipment off then
turn on.
Check compatibility of input signal from the connected equipment.
The connected equipment must be EIA/CEA-861/861B compliant.
Poor Audio.
Change the audio setting of the connected equipment to L.PCM.
Check the setting of HDMI input in Sound menu.
If the problem is due to the digital audio connection, change to the
analogue audio connection.
The error message appears. Please consult an Authorized Service Center.
The SD card cannot be used even when it is formatted.
Please consult an Authorized Service Center.