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Symptoms
Checks
Picture Sound
Snowy Picture
Noisy Sound Aerial location, direction or connection
Multiple Image Normal Sound Aerial location, direction or connections
Interference Noisy Sound
Electrical appliances
Cars, motorcycles
Fluorescent lights
Normal Picture No Sound
Volume level
Sound mute switched on.
No Picture No Sound
Is the unit in “AV mode”?, Is the mains lead
plugged into the socket outlet?, Is the TV unit
turned On?
Check Picture menu and volume.
No Colour Normal Sound
Colour Control set at minimum levels.
Colour system
Poor or Distorted
Picture
Weak or No sound Retune Channel(s).
Normal Picture
Weak or Distorted
sound
Sound reception may have deteriorated.
Sound system.
There may be red spots,
blue spots, green spots and
black spots on the screen
Normal Sound
This is a characteristic of liquid crystal panels
and is not a problem. The liquid crystal panel
is built with very high precision technology
giving you fine picture details. Occasionally, a
few non-active pixels may appear on the screen
as fixed points of red, blue, green or black.
Please note this does not affect the
performance of your LCD.
H
D
M
I
“VIERA Link” function does not work
Switch the TV unit on again with the equipment
on.
Set “VIERA Link” to “Off”, then set to “On”
again.
Poor Video.
(Snow noise, no picture, picture runs, etc.)
HDMI cable is not connected securely. Turn
OFF the power supply of the TV and connected
equipment OFF then turn on again.
Check compatibility of input signal from
the connected equipment. The connected
equipment must be EIA/CEA-861/861B
compliant.
Poor Audio
Change the audio setting of the connected
equipment to L.PCM
Check the “HDMI1 input” setting in the Sound
menu.
If digital sound connected has a problem, select
analogue sound (DVI) connected.
The error message appears. Please consult an Authorized Service Center.
Troubleshooting
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