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80 C4655M (2/11)
APPENDIX G: HARDWARE AND SOFTWARE UPGRADE POLICY
Pelco’s representations regarding product features and performance are limited to those made in the specification sheet and product manuals at
the time the product was manufactured. Pelco does not represent or warrant that any upgrades to product hardware or software will be made
available in the future. When possible, Pelco will offer product upgrades to purchasers of its products.
HARDWARE UPGRADES
Pelco provides hardware options for upgrading the unit’s hard disk storage and optical drive. For information about the unit’s upgrade options,
refer to the unit’s product specification sheet. Hard disk upgrades are available as follows:
1. Additional hard drives or an optical drive cannot be installed in some models. To determine if your model can be upgraded, contact Pelco’s
Product Support.
2. Hard disk upgrades are available through Pelco at established prices and are subject to the usual 24-hour turnaround for service.
When a larger hard drive is being substituted for a smaller one, the smaller drive will be returned to the customer along with the upgraded unit.
While Pelco will perform all upgrades with the utmost consideration and care, Pelco cannot guarantee that any of the data or video stored on the
existing hard drives will not be lost or damaged. Pelco is not responsible for damage or loss of data.
SOFTWARE UPGRADES
1. All upgrades for Pelco software shall be free to the customer for the duration of the warranty period. This offer does not apply to software
that may be installed in a Pelco product that is licensed from another supplier. All other software, such as operating systems, drivers for
accessory devices, and so forth, shall be governed by the software manufacturer’s upgrade policy, even when said upgrades are necessary
to implement an upgraded version of Pelco software.
2. Whenever possible, software upgrades with detailed instructions shall be provided to the customer through Web site download. Pelco will
not be responsible for loss of data, losses due to downtime, or damage to product as a result of a customer attempting to perform an
upgrade.
3. Hard copies on appropriate medium (CD/DVD, ZIP, or floppy disk) shall be sent to the customer at no charge upon request.
4. It shall be the customer’s responsibility to procure necessary hardware to perform upgrades, if required (necessary drives, such as CD-R,
DVD-R, or ZIP).
5. Pelco cannot guarantee that all future software versions will be backward compatible with earlier hardware platforms.