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TROUBLESHOOTING
Most problems you encounter with this TV can be fixed by consulting the following list. Unless otherwise specified,
suggestions in this list refer to the master remote and menus. To contact the nearest RCA Service Center call 1-800-880-5966.
TV will not turn on
• Check to make sure it is plugged in.
• Check the wall receptacle (or extension cord) to make
sure it is "live" by plugging in something else.
• Maybe batteries in remote control are "dead."
• Maybe remote control is not aimed at remote sensor.
• The front panel controls may be locked (disabled). Use
a master remote control to unlock the front panel
controls by selecting the Front Panel Block in the Access
and Power Options menu and choosing View.
TV turns on or off unexpectedly
• The Scheduled Off or Scheduled On function may have
been activated in the Time and Timers menu.
• An electronic protection circuit may have been
activated because of a power surge. Wait 30 seconds
and then turn on again. If this happens frequently, the
voltage in your house may be abnormally high or low.
• The Sleep Timer or Energy Saver function may have
turned the TV off.
• Unplug. Wait five minutes. Plug in again.
Problems with remote
Maybe something is between the remote and the
remote sensor.
Maybe the remote is not aimed directly at the device
you are trying to control.
Operation of certain remote control buttons might be
restricted by master menu settings.
If using a remote with component buttons, maybe
remote is not in TV mode. Press the TV button so
remote will control TV. See also the input signal
problems description later in this section.
Maybe remote is in wrong configuration (TV1 or TV2)
for that TV. Check the Remote Configurationssetting in
the Access and Power Options menu. See the "Master
Menus" section for more details.
• Maybe batteries in remote are weak, dead or installed
incorrectly. Try replacing batteries. (If you have a
programmable remote and remove the batteries, you
may have to reprogram the remote to control other
components.)
• Remove batteries and hold the 1 button for at least 60
seconds to drain the microprocessor inside the remote.
Release the 1 button, replace the batteries, and (if
necessary) reprogram the remote.
No picture or bad reception
• Try another channel.
• Check antenna connections.
• If watching video from an external component, make
sure the component is connected to the input jacks and
is turned on.
• Press RESET, in case the picture controls are set too low.
• If using a VCR (connected only through antenna input),
make sure TV is tuned to channel 3 or 4--the same as
CH3/4 switch on VCR.
• If using a VCR, check to make sure the TV/VCR button
on the VCR is in the correct "mode."
• Weak Signal Muting and Blanking may be on (from the
Main menu, select Channel Menu, then Signal Source)
• Try adjusting sharpness to improve weak signals (from
the Main menu, select Picture Quality, then Picture
Adjustments).
Black box appears on the screen
• Closed Captioning may be turned on and in text mode.
Check the Closed-Caption Display control panel by
pressing CC on the remote control or through the Main
menu.
No sound, picture okay
• Maybe sound is muted. Try pressing the VOL ^ (up)
button to restore sound.
• Maybe speakers are turned off. Check the Audio
Output and Speakers control panel in the Audio menu.
• if using an S-VHS connection, remember to also
connect the component's L and RAUDIO OUT jacks to
the TV's L and R INPUT jacks.
• Maybe Maximum Volume is set very low. Check the
Audio Levels control panel in the Audio menu.
Forgot password
• Simultaneously press and hold the GO BACK button on
the remote and the MENU button on the TV's front
panel for three seconds. The Parental Controls will now
be unlocked and a new password can be assigned.
Noisy stereo reception
• May be a weak station. Select Mono in the Audio
Processor control panel of the Audio menu.
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