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62 Chapter 5
Program information doesn’t download
• Review your setup information and make sure it’s correct. Press MENU on the remote and select GUIDE Plus+ Setup. Go to page 19
for detailed instructions about the GUIDE Plus+ Setup menus.
• The TV must be off to download information. Leave your TV off overnight, for at least 10 hours, to receive the initial download for
your area.
• If you’re using a cable box, leave it on so you can receive program information.
Scheduled Watch or Record doesn’t occur
• Check Schedule for timer conflicts. Go to page 38 for instructions.
• Make sure the wands of the G-LINK cable are placed in front of the remote sensor(s) on the component(s).
• Make sure your VCR is turned off during the time you’ve scheduled to record a program because the system turns the VCR on when
it starts recording (if it’s already on when recording starts, the system will turn it off).
• Make sure there is a tape in the VCR and that the VCR is connected properly.
• Be sure that you set up the VCR in the GUIDE Plus+ Setup menus. If you don’t complete the Configuring for a VCR steps successfully,
the Record option won’t be available. Go to page 22 for detailed instructions.
• If a cable box is attached to your TV, make sure you set it up correctly in the GUIDE Plus+ Setup menus. Go to page 20 for detailed
instructions.
The Remote Control Doesn’t Work
• Something might be between the remote and the remote sensor on the component. Make sure there is a clear path.
• Maybe the remote isn’t aimed directly at the component (TV or VCR) that you’re trying to operate.
• Maybe remote is not in TV Mode. Press the TV button so remote will control TV.
• Maybe batteries in remote are weak, dead, or installed incorrectly. Put new batteries in the remote. (Note, if you remove the
batteries, you may have to reprogram the remote to operate other components.)
• You might need to drain the remote’s microprocessor: remove batteries and press the number 1 button for at least 60 seconds.
Release the 1 button, replace the batteries, and (if necessary) program the remote again.
Problems with V-Chip/Parental Controls
The rating limits don’t work
• You must lock the settings. Go to the MAIN MENU (press MENU on your remote), select Parental Controls (press 6 on your remote),
select Lock Parental Controls (press 6 on your remote).
I don’t remember my password and I want to unlock the TV
• If you forget your password, simultaneously press and hold MENU/OK on the television and TV on the remote for 3 seconds.
Nothing appears on the screen, Parental Controls simply unlock and you can re-enter a password via Lock Parental Controls.
The V-Chip won’t let me watch a program even though it’s not rated as violent.
• Maybe the movie was given an NR (Not Rated) status. After you block movie ratings, you must set NR to View separately in order to
view movies with an NR rating.