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Chapter 5 65
Limited Warranty
What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• One year from date of purchase for labor.
• One year from date of purchase for parts.
• Two years from date of purchase for the picture tube.
The warranty period for rental units begins with the first rental or 45 days from date of shipment to the rental firm,
whichever comes first.
What we will do:
• Pay an Authorized Service Center the labor charges to repair your unit.
• Pay an Authorized Service Center for the new, or at our option, refurbished replacement parts and picture tube required
to repair your unit.
How you get service:
• Call 1-877-RCA-HDTV and have your unit’s date of purchase and model number ready.
• A representative will troubleshoot your problem over the phone.
• If the representative determines that you should receive service, they will provide you with the name(s) of the
Authorized Service Center in your area.
• Contact the Service Center and arrange for home or pick up, repair, and return service, provided that your unit is
located within the geographic territory covered by an Authorized Service Center. If not, you must take your unit to the
Service Center location at your own expense, or pay for the cost the Service Center may charge to transport your unit to
and from your home.
• Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the
warranty period must be presented to obtain warranty service. For rental firms, proof of first rental is also required.
What your warranty does not cover:
• Customer instruction. (Your Owner’s Manual describes how to install, adjust, and operate your unit. Any additional
information should be obtained from your dealer.)
• Installation and related adjustments.
• Signal reception problems not caused by your unit.
• Damage from misuse or neglect.
• Batteries.
• Images burnt onto the screen.
• A unit that has been modified or incorporated into other products.
• A unit purchased or serviced outside the U.S.A.
• Acts of nature, such as but not limited to lightning damage.