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Chapter 5 67
This symbol indicates that the lamp in the HDTV contains mercury. Special disposal of the lamp for environmental reasons
may be required under the laws applicable to your jurisdiction. For disposal or recycling information, please contact your
local authorities or the Electronic Industries Alliance: www.eiae.org or call 1-800-338-0376 for more details.
Service Model Number Numéro de Modéle-Service
SERIAL SERIE LAMP
HDLP50XXXXXX
000000000 X
EXAMPLE: Service
Model Number
sticker with lamp
type listed.
Lamp Replacement Information
Replacing the Lamp Unit
Your TV’s source of light comes from a lamp – similar to lamps used in fi lm or front projectors. Although this lamp is long-lasting, it may
need to be replaced eventually.
When to replace the lamp
You probably need a new lamp if there’s no picture, but you still can hear the audio and the power light on the front of the TV does the
following: blinks 5 times, pauses, blinks 5 times again. If the TV doesn’t turn on after 5 minutes and then the light blinks steadily for one
minute, the lamp may be dead. If you have any concerns, please contact us at 1-866-723-6486 or call an authorized servicer in your area.
Note: The same symptoms occur if the lamp unit isn’t seated correctly or lamp access door is ajar. If you
have recently accessed the lamp, make sure the lamp access door is completely closed and the lamp unit is
seated correctly.
What to do
The lamp has been designed to make installation as easy as possible, but if you don’t follow the directions, there is a risk of injury.
• You can easily replace the lamp yourself by following the instructions that come packed with the new lamp. If your TV is still covered
by the warranty, call 1-866-723-6486 to receive troubleshooting assistance and a lamp replacement.
• If your TV’s warranty has expired, call 1-800-338-0376 to purchase a lamp replacement. If you are not comfortable replacing the lamp
yourself, call 1-866-723-6486 and we will refer you to a service person who will replace the lamp for you. There will be a service fee.
Service Model Number
Sticker location with
Lamp Type
What you’ll need to get started:
• To order the correct lamp, you’ll need to know your TV’s model number, serial number, and lamp
type—this information is listed on the Service Model Number sticker (example of the sticker
is shown at left). Face the back of the TV. The sticker is located on the right side of the TV (see
picture below for sticker location).
• Follow the replacement instructions that come packed with the new lamp.