Filter
Top Products
User Guide
PrintSearch
Operation Search
Before use
Getting started
Recording
Playback
Playing images on a TV
Saving images with a
computer
Using the Wi-Fi function
Customizing your
camcorder
Troubleshooting
Maintenance and
precautions
Contents list
Top page > Troubleshooting > Troubleshooting > Connecting to a computer
Connecting to a computer
The editing/management software cannot be installed.
An Internet connection is required to install the editing/management software.
Check the computer environment or installation procedure required to install the
editing/management software.
The editing/management software does not work correctly.
Quit the editing/management software and restart your computer.
The camcorder is not recognized by the computer.
Disconnect all USB devices from the USB jack of your computer except the
keyboard, mouse, and your camcorder.
Disconnect the USB cable (supplied) from the computer and restart the
computer, then connect the computer and your camcorder again in the correct
order.
Back to top
Copyright 2013 Sony Corporation
142