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Contacting Sony
If, after reading these operating instructions, you have additional questions
related to the use of your Sony television, please call our Customer
Information Services Center at 1-800-222-SONY (7669) (US residents only)
or (416) 499-SONY (7669) (Canadian residents only).
Troubleshooting
Twin View
Problem Possible Remedies
I cannot get Twin View to work s If you are using a cable box to unscramble all channels (as shown on page 28),
you cannot use the Twin View feature. This is because the cable box can
unscramble only one channel at a time.
s You can use Twin View to view a signal from a different source that is connected
to the TV’s A/V jacks (such as a VCR or DVD player) in the second window by
pressing TV/VIDEO while in Twin View.
s Sources connected to the CABLE, VIDEO 4, VIDEO 5, and VIDEO 6 inputs, as
well as digital sources, display in the left Twin View window, but not the right.
There is no Twin View window,
or it is just static
s Be sure the Twin View window is set to a video input or channel that has a signal
airing.
s You might be tuned to a video input with nothing connected to it. Try cycling
through the video inputs by pressing TV/VIDEO.
Twin View cannot display
anything but TV channels
s Try cycling through the video inputs by pressing TV/VIDEO. Check that the
Video Label option is not set to Skip. (See the Setup Menu on page 109.)
Twin View displays the same
program in both windows
s Both Twin View windows might be set to the same channel. Try changing
channels in either window.