Filter
Top Products
Other Information
56
Troubleshooting
Problem Possible Remedies
Reset TV to factory settings ❏ Turn on the TV. While holding down the RESET button on the remote
control, press the POWER button on the TV. (The TV will turn itself off,
then back on again.) Release the RESET button.
No picture
(screen not lit), no sound
❏ If your TV does not turn on, and a red light keeps flashing, your TV may
need service. Call your local Sony Service Center.
❏ Make sure the power cord is plugged in.
❏ Push the power button on the front of the TV.
❏ Check to see if the TV/VIDEO setting is correct: when watching TV, set to
TV. When watching connected equipment, set to VIDEO 1, 2, 3, or 4, as
appropriate.
❏ Try another channel, it could be station trouble.
Remote control
does not operate
❏ Batteries could be weak. Replace the batteries.
❏ Press TV (FUNCTION) when operating your TV.
❏ Make sure the TV’s power cord is connected securely to the wall outlet.
❏ Locate the TV at least 3-4 feet away from fluorescent lights.
❏ Check the orientation of the batteries.
Dark, poor or no
picture (screen lit),
good sound
❏ Adjust the Picture setting in the Video menu (see page 38).
❏ Adjust the Brightness setting in the Video menu (see page 38).
❏ Check antenna/cable connections.
Good picture,
no sound
❏ Press MUTING so that “MUTING” disappears from the screen (see page 4).
❏ Make sure Speaker is set to ON in the Audio menu (see page 40).
Cannot receive upper
channels (UHF) when
using an antenna
❏ Change Cable to OFF (see page 42).
❏ Use Auto Program in the Channel menu to add receivable channels that are
not presently in the TV’s memory (see page 42).
No color ❏ Adjust the Color settings in the Video menu (see page 38).
Only snow and noise
appear on the screen
❏ Check the antenna/cable connections.
❏ Try another channel; it could be station trouble.
❏ Press ANT to change the input mode (see page 5).
Dotted lines
or stripes
❏ Adjust the antenna.
❏ Move the TV away from noise sources such as cars, neon signs, or hair-
dryers.
TV is fixed to one channel ❏ Use Auto Program in the Channel menu to add receivable channels that are
not presently in the TV’s memory (see page 42).
❏ Check your Channel Fix settings (see page 42).
Double images or ghosts ❏ Using a highly directional outdoor antenna or a cable may solve the
problem.
Cannot operate menu ❏ If the item you want to choose appears in gray, you cannot select it.
Cannot receive any channels
when using cable TV
❏ Use Auto Program in the Channel menu to add receivable channels that are
not presently in the TV’s memory (see page 42).
❏ Check your cable settings.
❏ Make sure Cable is set to ON in the Channel menu (see page 42).