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If, after reading these operating instructions, you have additional questions related to the use of your Sony
television, please call our Direct Response Center at 1-800-222-SONY (7669) (U.S. residents only) or
(416) 499-SONY (7669) (Canadian residents only).
Cannot gain enough volume
when using a cable box
❏ Increase the volume of the cable box using the cable box’s remote control.
Then press TV (FUNCTION) and adjust the TV’s volume.
Cannot receive channels ❏ Use Auto Program in the Channel menu to add receivable TV channels that
are not presently in TV memory (see page 42).
Unable to select a channel ❏ Use Auto Program in the Channel menu to add receivable TV channels that
are not presently in TV memory (see page 42).
Lost password ❏ In the password screen (see page 44), enter the following master password:
4357. The master password clears your previous password; it cannot be
used to temporarily unblock channels.
Cannot change channels
with the remote control
❏ If you are using the TV to change channels, be sure the TV FUNCTION
button is selected.
❏ If you are using another device to change channels, be sure you have not
inadvertantly switched your TV from the channel 3 or 4 setting. Use the
Channel Fix feature to “fix” the channel based on the hookup you used (see
page 42).
❏
If you are using another device to change channels, be sure to press the green
“FUNCTION” button for that device. For example, if you are using your
VCR to change channels, be sure to press the
VCR/DVD
FUNCTION button.
Cannot cycle through the
other video equipment
connected to the TV
❏ Be sure the Video Label feature has not been set to “Skip” (see page 49).
There is a black box on
the screen
❏ You have selected a text option in the Setup menu and no text is available.
(See page 48 to reset Setup selections.) To turn off this feature, select OFF in
the Caption Vision option. If you were trying to select closed captioning,
select CC1 instead of TEXT 1-4.
The remote control will
not work in PIP mode
❏ Press the TV FUNCTION button. You may have inadvertantly pressed the
VCR/DVD FUNCTION button, which changes the PIP buttons to VCR mode.
There is no window picture
or it is just static
❏ Be sure your window picture is set to a video source/channel that has a
program airing.
❏ You may be tuned to a video input with nothing connected to it. Try
cycling through your video inputs using the PIP TV/VIDEO button.
❏ PIP is not set to receive a signal from the AUX input. If you connected a
VCR, DVD player or Satellite Receiver to the AUX input on the TV, it will
not show in the small window picture.
I get the same program in
the window picture as in
the main picture
❏ Both may be set to the same channel. Try changing channels in either the
main picture or the window picture.
❏ You may using a cable box for all your channels. If you must have a cable
box to unscramble all channels, then you are limited to only one picture
(because that is all that the cable box allows - one channel at a time). But if
you need the cable box only part time (to unscramble premium channels),
then you can use PIP when you are not using the cable box (when you use
the CATV cable without going through the box).
I cannot get anything but
TV in my window picture
❏ Be sure the video label has not been set to skip your video inputs. (See the
Setup menu on page 49.)
Problem Possible Remedies