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Problem What you can do
Poor picture quality or no picture • If you are receiving only a few stations, (only 2 or 3 channels for
example), call your service provider to have your programming
activated.
• Some pay per view programs may be protected by Macrovision
copy protection at the discretion of the copyright owner. You may
want to connect the Digital Satellite Receiver directly to your TV.
• Check the connections to your TV and other equipment
(see pages 7–13).
• Make sure that your TV and other equipment are set to the input
source to which you connected your Digital Satellite Receiver, for
example, channel 3 or 4, Video 1 or 2 (see pages 9–10).
• Check the Satellite Dish Antenna’s signal strength (see page 23).
• Make sure the RG-6 coaxial cable is properly connected to the
Satellite Dish Antenna.
•IfthecabledistancebetweentheSatelliteDishAntennaandthe
Digital Satellite Receiver is more than 100 feet, you must use the
Sony Amplifier EAC-DA1.
• Make sure your Access Card is inserted correctly (see page 13).
• Move any antenna cables that may be directly above your Digital
Satellite Receiver.
• Change the setting of the CH3/CH4 switch on the back of the
Digital Satellite Receiver. This could improve picture quality only
if you are using the UHF/VHF IN jack of the Digital Satellite
Receiver to connect a l ocal TV antenna or cable company service.
Poor picture quality or no picture when
it rains or snows
• Heavy rain or snow may degrade the strength of the signal
coming from the satellite to your Satellite Dish Antenna. To limit
any negative effects during degraded conditions, make sure that
your professional installer h as aimed your Satellite Dish Antenna
so that you are receiving a high signal strength level (see page 23,
or refer to your Satellite Dish Antenna Installation Instructions).
You cannot turn on the unit • Make sure that the AC Power Cord is plugged in (see page 13).
• If the AC Power Cord is plugged in, unplug the AC Power Cord,
wait a few minutes, then plug in the AC Power Cord again.
You cannot access a program • Make sure you subscribe to the station you are trying to access.
Your service provider can tell you to which stations you
subscribe.
• Make sure the station you are trying to access is not set to be
skipped (see pages 50–51).
• Make sure the system is not locked (see page 58).
• Use the Program Guide to access the station (see page 37).
• Press the SAT FUNCTION button on the remote control before
you select a channel (see page 20).
Troubleshooting