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Digital Satellite Receivers
SONY ELECTRONICS INC. (“SONY”) warrants this Product
(including any accessories) against defects in material or
workmanship as follows:
1 LABOR. For a per iod of 90 days from the original dat e of
purchase, i f the Product i s determin ed to b e defective, SONY
will repair or replace the Product at no charge. After this 90
day period, you must pay for all labor charges.
2 PARTS. For a period of one (1) year from the original date of
purchase, SONY wil l supply, at no charge, new or rebuilt
replacements in exchange for defective parts. Any
replacements will be warranted for the remainder of the
original warranty period or ninety (90) days from installation
by SONY’s authorized facility, whichever is longer.
3 ACCESSORIES. Parts and labor for all accessories are for one
(1) year.
4 IN-HOME. For a period of one (1) y ear f rom in stallation date,
if the unit was professionally installed by a SONY authorized
Digital S atellite Receiver Installer and the LNB (Electronic
Antenna Element) fails to function p roperly, SONY will repair
or replace the LNB with a new o r r ebuilt part. Labor to repair
or replace the LNB (after 90 d ays from purch ase) will be a t
your expense. If no probl e m is found, or any other item fails, it
will be your responsibility to pay the installer their regular rate
for an in-home service call.
To obtain warranty service, you must take the Product, or deliver
the Product f r ei ght prepaid, in either i ts original packagi ng or
packaging affording an equal degree of protection, to a SONY
authorized Digital Satellite Receiver service facility. P lease see the
telephone number a t the end of this section for a number to call to
locate the closest facility.
This warranty does not cover customer instruction, installation,
setup adjustments or signal reception problems.
This warranty does not cover cosmetic damage or damage due to
acts of God, accident, misuse, abuse, negligence, commercial use,
or modification of, or to any part of the Product, including the
antenna. This warranty does not cover improper installation (if
self-installed), loss of use of the product, or wasted programming
charges due t o product malfunction. This w arranty does not cover
damage due t o improper operation o r maintenance, c onnection t o
improper voltage supply, or attem pted repair by anyone other
than a facility authorized by SONY to service the Product. This
warranty does not cover Products sold AS IS or WITH ALL
FAULTS. This warranty is valid only in the United States.
Proof of purchase in the form of a b ill of sale or receipted invoice
which is e vidence that the unit iswithin the Warranty period m ust
be pres ented to obtain wa r ranty s erv ic e.
This warranty is invalid if the factory applied serial number has
been altered or removed from the Product.
Some states do not allow the exclusion or limitation of incidental
or consequential damages, or allow limitations on how long an
implied w arranty lasts, so t he above l imitations or e xclusions may
notapplytoyou.Inaddition,ifyouenterintoaservicecontract
with the SONY Partners hip within 90 days of the date of sale, the
limitation on how long an implied warranty lasts does not apply
to you. This warr anty gives you specific legal r i ghts, and you may
have other rights which vary from state to state.
Foryourconvenience,SONYELECTRONICSINC.hasestablished
telephone numbers for f requently as k ed question s. To locate the
servicer or dealer nearest you, for assistance or resolution of a
service problem, or for product information or operation, call:
SONY SATELLITE SYSTEM INFORMATION CENTER
1-800-838-7669 (Sony)
For an accessory or part not available from your authorized dealer,
call:
1-800-488-7669
About Sony Customer Support
Every DIRECTV System manufactured by Sony comes with Sony’s
Express Support at no charge to you. In the event of a system
failure, our Express Support Program can hav e a replacement
receiver o n its way to you via overnight Federal Express (for calls
Monday-Friday until 7:30 pm Eastern Time; Saturday delivery
depends upon zip code). All it takes is a valid credit card to cover
a security deposit, and Sony will pay freight in both directions.
Our Express Support co ntinues wit h our 800 number, staffed by
dedicated technical representatives who can answer questions on
dealer locations, system operation, installation, hookup,
accessories, and how to get the most out of your home
entertainment system. Sony’s Express Support program: another
expression of our commitment to excellence in customer service.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS
WARRANTY IS THE EXCLUSIVE REMEDY OF THE
CONSUMER. SONY SHALL NOT BE LIABLE FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR
BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON
THIS PRODUCT. IN NO EVENT SHALL SONY BE LIABLE
FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES
WHATSOEVER ARISING OUT OF THE USE OR INABILITY
TO USE THE PRODUCT. UNDER NO CIRCUMSTANCES
SHALL SONY’S LIABILITY, IF ANY, EXCEED THE
PURCHASE PRICE PAID FOR THE PRODUCT. EXCEPT TO
THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY
IMPLIED WARRANTY OR MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE ON THIS
PRODUCT IS LIMITED IN DURATION TO THE DURATION
OF THIS WARRANTY.
Limited Warranty