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You cannot record programs with your VCR • Make sure that your VCR is connected correctly (see page 10).
•IfyouwanttousetheVCRControlfeature,makesurethatthe
VCR Controller is connected correctly (see page 11). Also make
sure that you have selected the correct VCR Manufacturer Code
(see page 26).
• If you are using the VCR Control feature to record a future
program, make sure that your VCR is turned off before the
program begins. The VCR Control feature will turn on the VCR
and start recording.
• Make sure that the program you are trying to record doesn't
conflict with any Locks & Limits you have set.
• If you are trying to record a pay per view program, you must first
order the program (see page 45).
• Some pay per view programs may be protected by Macrovision
copy protection at the discretion of the copyright owner. If so, it
may not be possible to record these programs.
Access Card problems • Make sure your Access Card is inserted correctly (see page 13).
• Contact your service provider with any other Access Card
problems.
Remote control does not work • Make sure that the batteries are inserted correctly and that the
batteries are not weak (see page 7).
• Remove and then reinsert the batteries without pressing any
buttons on the remote control.
• To operate your TV or other equipment, make sure that the
remote control is set up to operate that equipment (see page 65).
If the batteries are removed or become weak, you may need to set
up the remote control to operate other equipment again.
• Press the FUNCTION button on the remote control of the
equipment you want to operate (SAT, TV, VTR, and/or CABLE).
These buttons will flash to show which equipment the remote
control is set to operate.
• SAT-A55 model only: If there is a problem when using the RF
function, check that the RF Antenna is connected correctly
(see page 12).
• SAT-A55 model only: Make sure that the remote control and the
Digital Satellite Receiver are both using the same security code
(see page 33).
Audio noise • SAT-A55 model only: If you connect the DIGITAL OUT jack to
equipment that is not Dolby Digital compatible, set the Dolby
Digital option to “off” (see page 64). Not all optical jacks on
audio systems are Dolby Digital compatible.
“Frozen” picture or display • Press both the GUIDE and ARROW DOWN buttons at the same
time on the front panel of the Digital Satellite Receiver to reset
the receiver.
Problem What you can do
If you are unable to resolve problems with your system, see “Customer Support” inside the front cover.
Troubleshooting
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