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Troubleshooting
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8 Troubleshooting
8.1 Messaging Problems
Problems Causes Solutions
Unable to send
or receive text
messages.
The signal strength is not
strong enough.
Try moving to a different
location for better signal
reception.
Unable to send or
receive e-mail.
The Internet connection
or the e-mail setting is
not congured properly.
Check your network
connection, and conrm with
your e-mail service provider
if your e-mail setting has
been congured correctly.
8.2 Internet Problems
Problems Causes Solutions
Unable to connect to
the network.
You are not within the
network’s service area.
Check the service area with
your service provider.
Poor signal. Move to an open space or
if you are inside a building
move closer to a window.
8.3 Other Problems
Problems Solutions
No power
Press and hold the power button for at least three seconds
(Page 12, Section 2.3), if the LED does not light green with
the device booting-up then:
-
Ensure that the power adaptor is plugged-in to a suitable
power socket
-
Ensure that the DC connector is fully inserted into the correct
socket on the rear of the VSD220 located under the cover
(see page 8 and 11)
-
Check the power socket with another device (i.e. table lamp)
-
If there is still no power then contact ViewSonic support or
the Reseller from whom the device was purchased
No display Check external HDMI device and connections.
Lock-up Restart by pressing and holding power button.
App doesn't
function
Check with App author.
No network Check WiFi settings, try Ethernet if available.
No audio Check volume level setting.