Troubleshooting
5-4
Appendix
5
Unable to Print from a NetBIOS Network or the Printer Port Name is not displayed in the
Print to the following port drop-down list.
Cause 1 The machine and network cable are not connected properly.
Remedy Check all connections, then restart the machine.
Check that the machine is connected to the network using the proper cable.
(See Chapter 1, “Before You Start Using This Machine,” in the PCL Printer
Guide.)
Cause 2 The computer that is printing is on a different subnet to the machine.
Remedy The machine uses the NetBEUI protocol for printing, so printing cannot be
performed in a network environment with a router between the computer that is
printing and the machine. Use a different protocol for printing, or print from the
machine without going through the router.
Cause 3 The computer that is printing is not set up properly.
Remedy Check the following:
• Confirm that the proper printer driver is installed in each computer. For
instructions on installing printer drivers, see Chapter 1, “Before You Start Using
This Machine,” in the PCL Driver Guide.
• Confirm that the correct printer is set as the output destination for the
computer that is printing, and that the spool settings have been set properly.
(See "Printer’s Location Setting," on p. 3-11).
•In Windows 95/98/Me, confirm the output destination for the printer from the
Control Panel or Print Manager.
