Administration and Utilities
Polycom®, Inc. 747
4 Click Retrieve Files.
The log files (in *.txt format) are saved to the defined directory and a confirmation caption box is
displayed indicating a successful retrieval of the log files.
To View the Logger Files:
To analyze the log files generated by the system, open the retrieved *.txt files in any text editor application,
i.e. Notepad, Textpad or MS Word.
1 Using Windows Explorer, browse to the directory containing the retrieved log files.
2 Use any text editor application to open the log file(s).
Information Collector
Standard Security Mode
The Information Collector comprehensively attains all information from all the MCU internal entities for data
analysis. That data, stored in a central repository, is logged from the following system components:
• System Log Files • Full faults
• CDR • Apache logs
• OS (Core dumps, CFG - DNS, DHCP, NTP, kernal state,
event logs
• CFG directory (without IVR)
• Signaling Trace files (H.323 & SIP) • Cards info: HW version, state and status
• Central Signaling logs • SW version number
• Processes internal state and statistics
