Filter
Top Products
Chapter 5
71
Troubleshooting
Many problems can be corrected by performing a simple reset of the DIRECTV HD
Receiver. If you experience the following:
4 Image freezes
4 Audio freezes
4 Blank screen
4 Won’t respond to front panel button or remote control
Try one of these:
4 Press the red RESET button behind the access panel door on the front of the
DIRECTV HD Receiver, then wait for program guide information to be acquired.
4 If the problems persist, try unplugging the power cord of the DIRECTV HD Receiver for
15 seconds to 2 minutes, then plug it in again.
4 Running the System Test (later in this section) can also help you diagnose and solve many
common problems.
System Upgrades
Your DIRECTV HD Receiver is able to receive upgrades or modifications to some of its
features and functions. These modifications will occur automatically, usually at times
when the receiver would likely be turned off. If your receiver is on when an upgrade or
modification is sent, you may experience a disruption in reception for a minute or two. Your
reception should return to normal after the modification is complete. Your receiver must
be plugged in to receive any upgrades. Do not unplug your receiver while an upgrade is in
progress. Please consult the Upgrade Menu to find a schedule of upgrades or modifications
planned by DIRECTV.
Note
If you prefer, we can provide you with the name of an Authorized Service Representative who will visit your
home for a fee to set up your digital satellite receiver and instruct you on its operation. For details about
this service, call 1-800-DIRECTV or visit DIRECTV.com.
You can find additional
troubleshooting help at
DIRECTV.com.
TIP
Troubleshooting