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Troubleshooting Tables
Page 67
Using Locks
Changing Channels
Using Favorite Lists
When you are using the
Program Guide or
Browse Banner, some
channels are missing.
You may have applied a Favorite
List other than the list named All
Chan.
You may have set up the Program
Guide so that when the receiver is
locked, the Guide hides adult
channels.
You can change the applied Favorite List while using the Program
Guide, by pressing the remote control Guide button. You can
choose another custom Favorite List, the All Chan list, which
includes all the channels, or the All Sub list, which includes all
subscribed channels. Unlock the receiver for the Program Guide
to display adult channels.
What Is
Happening
Possible Reason What to Do
You set a lock (for
example, a lock on
programs by ratings), but
the lock does not take
effect.
You may not have locked the
receiver.
You must lock the receiver to apply any lock that you have set.
You forgot the password,
so that you are unable to
unlock the receiver.
You may not have written down the
password, to keep it in a safe place.
Call the Customer Service Center. You must provide the following
information: (1) your name; (2) your address; (3) your telephone
number;
(4) the receiver serial identification number; and (5) your Personal
Identification Number (PIN), if you use one.
The CSC will send an Unlock code, targeting your receiver.
What Is
Happening
Possible Reason What to Do
You enter a desired
channel number. The
channel changes, but the
new channel is not exactly
the channel you entered.
You are scanning up or
down through the
channels, and the receiver
is skipping channels that
you know you have
bought.
You may have made a mistake
entering the channel number, or the
channel number you entered may be
invalid.
If so, the channel displayed is the
closest possible to the channel you
entered.
If you entered the number for a
channel that you have not bought,
the receiver will change to the
channel and allow you to buy the
channel or display a message.
If a Favorite List other than All
Chan is applied, the receiver will
skip channels that are not on the
applied list.
If you have set up the Program
Guide to hide adult channels and
the receiver is locked, the receiver
will skip such channels.
Carefully retry entering the channel number you want.
Press the remote control Recall button to return to the previous
channel number. Select All Chan as the active Favorite List.
Unlock the receiver so that it does not skip adult channels.
If you want to buy a channel, call the Customer Service Center.
What Is
Happening
Possible Reason What to Do
You press the remote
Guide button while the
Program Guide is
displayed. You find that
you can apply only the All
Chan list or the All Sub
list.
If you have not added channels to
any custom Favorite List, you will
be able to apply only the All Chan
list or the All Sub list.
You must add channels to a custom Favorite List before you can
apply it.