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Troubleshooting Tables
Using the Menus
Using Locks
What Is
Happening
Possible Reason What to Do
You were using a menu,
and it suddenly closed.
• The receiver has a time-out
feature that closes any menu after
several minutes of no activity.
This will discard any changes
you have made, but otherwise
does no harm to the receiver.
• Start over again.
You cannot access DISH
Home or Customer
Support.
• Someone is using DISH Home or
Customer Support on the other
TV (nearby or remote). You can
only access DISH Home and
Customer Support on one TV
(nearby or remote) at a time.
• You do not have the receiver
connected to an active phone
line.
• Exit from DISH Home or Customer Support on the other TV
(nearby or remote).
• Make sure the receiver is connected to an active phone line.
What Is
Happening
Possible Reason What to Do
You set a lock (for
example, a lock on
programs by ratings), but
the lock does not take
effect.
• You may not have locked the
receiver.
•You must lock the receiver to apply any lock that you have set.
You forgot the password,
so that you are unable to
unlock the receiver.
• You may not have written down
the password, to keep it in a safe
place.
• Call the Customer Service Center. You must provide account
information to the Customer Service Representative. If you
have set up a PIN, you will need to provide that, as well.