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Troubleshooting Tables
Using the Program Guide or the Browse Banner
Changing Channels
What Is
Happening
Possible Reason What to Do
In the Program Guide,
some channels have a red
background.
• Red means that you have not
bought the program. You must
buy a channel before you can
tune the receiver to it.
• If you want to buy a channel, call the Customer Service Center
at 1-800-333-DISH (3474).
You try to display future
programs in the Program
Guide or Browse
Banner, but find you
cannot.
•The Program Guide and
Browse Banner can display
programs scheduled for an
extended, but not unlimited time
beyond the present.
• Try displaying the Program Guide again later. By that time,
it may show programs for the time and date you want.
• Turn the receiver off for about ten minutes. This will allow the
Program Guide to be updated.
You try to display
programs that have ended
in the Program Guide or
Browse Banner, but
find you cannot.
•The Program Guide and
Browse Banner can display
only programs that have not yet
ended. These features cannot
display a time earlier than the
present.
• Contact the program providers for details on past programs.
When you are using the
Program Guide or
Browse Banner, some
channels are missing.
• You may have applied a Favorite
List other than the list named All
Chan.
• You may have set up the locks to
hide certain programming.
• If your setup includes a multi-
dish switch, you may need to do
the Check Switch procedure.
• You can change the applied Favorite List while using the
Program Guide, by pressing the remote control Guide button
repeatedly. You can choose another custom Favorite List, the
All Chan list, which includes all of the channels, or the All
Sub list, which includes all subscribed channels.
• Unlock the receiver for the Program Guide to display hidden
channels.
•Do the Check Switch procedure (see the installation
instructions
for details).
What Is
Happening
Possible Reason What to Do
You enter a desired
channel number. The
channel changes, but the
new channel is not exactly
the channel you entered.
• You may have made a mistake
entering the channel number, or
the channel number you entered
may be invalid. If so, the channel
displayed is the closest possible
to the channel you entered. If you
entered the number for a channel
that you have not bought, the
receiver will change to the
channel and allow you to buy the
channel or display a message.
• Carefully retry entering the channel number you want. Press the
remote control RECALL button to return to the previous
channel number.
You are scanning up or
down through the
channels, and the receiver
is skipping channels that
you know you have
bought.
• If a Favorite List other than All
Chan is applied, the receiver
will skip channels that are not on
the applied list.
• If you have set up the locks to
hide adult channels and the
receiver is locked, the receiver
will skip such channels.
• Select All Chan as the active Favorite List by pressing the
GUIDE button repeatedly. Unlock the receiver so that it does
not skip adult channels.
• If you want to buy a channel, call the Customer Service Center.