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Chapter 5
Page 110
Reference
Using Favorites Lists
Buying a Pay Per View Program
What Is
Happening
Possible Reason What to Do
You press the remote
Guide button while the
Program Guide is
displayed. You find that
you can apply only the All
Chan list or the All Sub
list.
• If you have not added channels to
any custom Favorite List, you
will be able to apply only the All
Chan list or the All Sub list.
• You must add channels to a custom Favorite List before you can
apply it.
You try to change the
All Chan list or the All
Sub list. The receiver
displays an ERROR
message.
• The receiver will not allow you
to change the All Chan list or the
All Sub list.
• Choose another list to change.
Note: You can only change the All Sub list by changing what
channels
you buy.
You try to apply an empty
Favorite List. The receiver
displays an ERROR
message.
• The receiver will not allow you
to apply an empty list.
• Choose another list to apply, or add at least one channel to the
empty list.
A Favorite List does not
show channels that you
know you have added to it.
• If you have set up the locks to
hide adult channels and the
receiver is locked, the Favorite
List will not show such channels.
• Unlock the receiver for the list to show adult channels.
What Is
Happening
Possible Reason What to Do
Someone orders a pay per
view program without
your permission.
• You may have been away from
the receiver, and someone else
used it.
• Lock the purchase of pay per view programs. Remember that
you are responsible for all pay per view purchases, whether or
not you authorize such purchases. If you lock pay per view
purchases, then anyone who wants to order a pay per view
program must enter the password.
You find that you are not
able to order a pay per
view program.
• The receiver may not be
connected to an active telephone
line.
• The credit limit may have been
exceeded.
• You must connect the receiver to an active telephone connection
at all times. If you install two or more receivers, you must
connect each receiver to an active telephone connection at all
times.
• Review your pay per view purchases to check the credit limit.
You find that you are not
able to cancel a pay per
view program.
• You ordered a pay per view
program, and then decided not to
watch it.
• You cannot cancel an order for a pay per view program, whether
it was just ordered or ordered earlier.
Your setup includes more
than one receiver. You
order a pay per view
program, but it does not
appear via all of the
receivers.
• You ordered a pay per view
program, and want it to be
available via all the receivers in
your setup.
• If you want to watch a pay per view program on TVs connected
to up to six receivers, you must order the program for each
receiver but you only pay for the program once.