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Appendix
Description Check
Network
MAC address is missing or incorrect
IP address is missing or incorrect
USB interface problem
Recording
Cannot erase recording les
Cannot playback recording les
Recording le gets erased unintendedly
HDD formatting problem
Other recording / playback problem
Physical
Damage
Damaged top cover (STB only)
Damaged bottom case
Damaged front / door
Damaged /not working front key button
Damaged plug / socket / terminal / connector /card holder / RF
Pay Channels
Cannot watch pay channels. Make sure that the electronic chip on the Smartcard is
facing the correct direction.
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Other issues : Please write in the blank below.